Technical Support

Description

Job Summary: We are seeking a Junior Technical Support Assistant to assist users, manage tickets, and support operational tasks—ideal for first-time employment. Key Highlights: 1. Ideal for first job or professional internships 2. Remote technical support to users and customers 3. Interest in e-commerce platforms **Junior Technical Support Assistant** **Location:** Borough of **Coyoacán**, 15 minutes from **Plaza Perisur** * **Salary:** $10,500 monthly gross *(Fixed salary, non-negotiable)* Statutory benefits included. **Working Hours** * Monday to Friday, 9:00 a.m. to 5:00 p.m. * 6-day workweek. * Rotating day off on Saturday or Sunday. **Requirements** * Completed technical degree and availability to meet the scheduled hours. * Basic Excel proficiency. * Experience in customer service and remote support. * Interest in e-commerce platforms. * Position ideal for **first job** or **professional internships**. * Complete and valid basic documentation (including employment reference letters from most recent jobs). **Desired Knowledge** * Basic use and administration of **Shopify**. * Interest in learning **Adobe Commerce**. * Ticket tracking and management. **Responsibilities** * Remote technical support to users and customers. * Ticket registration and tracking. * Preparation of simple reports. * Support in billing and payment tracking. * Continuous communication with store and corporate teams. * Assistance in physical and online operational tasks. **Tools** * Computer equipment. * Mobile phone. * Ticketing system. **Application:** Send your CV via WhatsApp to **55 8406 9516**. Employment type: Full-time Salary: $10,500\.00 per month Benefits: * Life insurance Workplace: On-site employment