Printer and Multifunctional Device Technical Support

Description

Position Summary: We are seeking a Service and Repair Technician for multifunctional devices with experience across various brands to provide on-site and remote technical support, ensuring optimal equipment performance. Key Highlights: 1. On-site or remote troubleshooting of hardware, software, and connectivity issues. 2. Extensive expertise in printer and multifunctional device repair. 3. Tracking and closure of assigned helpdesk tickets. A printing distributor is seeking: **Service and Repair Technician (Multifunctional Devices).** We are looking for Printing Equipment Technicians experienced with the following brands: Sharp, Samsung, HP, Lexmark, Ricoh, among others. Familiarity with these brands is mandatory for hiring, as well as knowledge of network connectivity. Requirements: * Proven experience in technical support for printers and multifunctional devices. * Higher education diploma / Technical degree in systems, electronics, or related fields. * Courses or certifications (Mandatory). * Extensive knowledge of repairs for printers and multifunctional devices from the following brands: Sharp, Samsung, HP, Lexmark, Ricoh. * Flexible availability for schedule and travel. * Experience handling and using generic consumables. Main Responsibilities: * Attend on-site or field assignments for tickets assigned by the Helpdesk. (Hardware, software, and connectivity troubleshooting; delivery of spare parts and consumables; remote issue resolution; telephone technical support; assistance with external reports — travel allowances will be provided when assigned; equipment rehabilitation; diagnostics; and other related activities). * Track and close assigned tickets in the Helpdesk system. * Maintain order and organization in report documentation. * Submit requested reports/manuals to the department head. * When working on-site (government or private institutions), comply with internal rules and programs. * Maintain primary communication with the Helpdesk Coordinator and direct supervisor. We Offer: * Working hours: Monday to Friday. * Statutory benefits **(IMSS at 100%, year-end bonus, vacation time, and vacation premium).** * Additional benefits **(grocery vouchers, life insurance, and savings fund).** **If you meet the profile, apply through this channel!** Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Life insurance * Grocery vouchers Workplace: On-site employment