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We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! 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The Customer Success Trainer will be instrumental in driving client satisfaction and maximizing product utilization by delivering thorough training to both new and existing clients. This role demands a deep understanding of our products, along with the ability to communicate complex information in a clear and accessible manner. The Trainer will prioritize understanding customer use cases, empowering clients with the knowledge and skills necessary to effectively leverage our tools to address their unique needs and achieve their business objectives.\n \n \n\n**Key Responsibilities:** \n\nDevelop and deliver engaging training sessions/path for new and existing clients on our Plan \\&Build products.\n \n \n\nAssess client needs and tailor training sessions to address specific use cases and questions.\n \n \n\nConduct one\\-on\\-one coaching sessions and group training workshops.\n \n \n\nOngoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers\n \n \n\nGather feedback from clients post\\-training to continuously improve training content and delivery methods.\n \n \n\nCollaborate with our educational content creator to create training materials, including manuals, guides, and online resources, to support client learning.\n \n \n\nTrack and report on training initiatives \\& client interactions and monitor client satisfaction using tech stack available (Salesforce, Copilot for Sales etc.)\n \n \n\nAssist clients in troubleshooting and resolving product\\-related issues during and after training sessions.\n \n \n\nLeverage internal tools to detect low engagement or churn risk and liaise with relevant stakeholders to establish mitigation plan\n \n \n\nEnsure enhancement requests from clients are routed to product stakeholders\n \n \n\nStay informed about industry trends and best practices in customer care and training methodologies.\n \n \n\n**Qualifications:** \n\nBachelor’s degree in Business, Education, Communication, or a related field.\n \n \n\nAutomotive background is preferred.\n \n \n\nMust be fluent (spoken and written) in English\n \n \n\nProven experience (3\\-5 years) in training, customer support, or a related role.\n \n \n\nExcellent communication, interpersonal and presentation skills.\n \n \n\nStrong analytical skills with the ability to understand customer use cases and translate them into training content.\n \n \n\nAbility to work collaboratively with cross\\-functional teams.\n \n \n\nPassion for helping clients succeed and a commitment to providing exceptional customer service.\n \n \n\nA proactive approach to problem\\-solving and a passion for client success.\n \n \n\n* Please submit your resume in English.\n\n\nAbout S\\&P Global Mobility\n \nAt S\\&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.\n \nFor more information, visit www.spglobal.com/mobility .\n \n \n\nWhat’s In It For You?\n \n \n\n**Our Mission:** \n\nAdvancing Essential Intelligence.\n \n \n\n**Our People:** \n\nWe're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\n \n \n\n**Our Values:** \n\nIntegrity, Discovery, Partnership\n \n \n\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\n \n \n\n**Benefits:** \n\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S\\&P Global.\n \n \n\n**Our benefits include:** \n\n**Health \\& Wellness:** Health care coverage designed for the mind and body.\n \n \n\n**Flexible Downtime:** Generous time off helps keep you energized for your time on.\n \n \n\n**Continuous Learning:** Access a wealth of resources to grow your career and learn valuable new skills.\n \n \n\n**Invest in Your Future:** Secure your financial future through competitive pay, retirement planning, a continuing education program with a company\\-matched student loan contribution, and financial wellness programs.\n \n \n\n**Family Friendly Perks:** It’s not just about you. S\\&P Global has perks for your partners and little ones, too, with some best\\-in class benefits for families.\n \n \n\n**Beyond the Basics:** From retail discounts to referral incentive awards—small perks can make a big difference.\n \n**For more information on benefits by country visit:** https://spgbenefits.com/benefit\\-summaries\n \n \n\n**Global Hiring and Opportunity at S\\&P Global:** \n\nAt S\\&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\n \n \n\n**Recruitment Fraud Alert:** \n\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S\\&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre\\-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .\n \n \n\n\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\n \n \n\nEqual Opportunity Employer\n \nS\\&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\n \n \n\nIf you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.\n \n \n\n**US Candidates Only:** The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 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Join our colleagues in bringing our Mission to life \\- enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life\\-changing therapies. With clinical trials conducted in 100\\+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.\n\n\nOur goal\\-driven teams combine and deliver centralized support and solutions for the clinical trials, collaborating to improve processes, cycle and flexibility. 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Join our colleagues in bringing our Mission to life \\- enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life\\-changing therapies. With clinical trials conducted in 100\\+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.\n\n\nOur goal\\-driven teams combine and deliver centralized support and solutions for the clinical trials, collaborating to improve processes, cycle and flexibility. 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The Account Executive is responsible for all incoming and retained revenue from the assigned accounts. The Account Executive is the main point of contact for any customer training service requests. The focus is to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. Account Executive coordinates with both training services and sales to provide an ideal training experience by acting as an internal champion for the client and a subject matter expert for the Mexican accounts. \n\nPosition will work with RSM, Mexico on facility visits, customer location account reviews.\nThe ideal candidate will be customer focused, detail and process oriented, highly organized, able to thrive in a dynamic time sensitive environment, and able to effectively communicate with both internal and external customers in both Spanish and English languages. \n\nThis position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.* Accountable for all revenue bookings from both retention and wallet share for Mexican accounts. Owns the client's experience and acts as a link between Sales, Operations, Customer Service, Regulatory, Records. Responsible for quickly responding to requests to book revenue within the platform with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre\\-training related changes, questions or concerns.\n* Overcomes client objections and creates new revenue opportunities by generating leads for RSM to follow up on. Follows up on resigned retention tasks to ensure all possible client training returns to CAE. Achieve monthly, quarterly and annual revenue targets for Mexico through determined and independent effort.\n* Communicate with assigned customers on a regular basis to develop rapport. Check in with the pilot or training director after training to collect immediate feedback and secure following year’s booking. Advises customers of upcoming training opportunities and educates customers on CAE offerings including highlighting upsell opportunities on every booking.\n* Support sales activities in defined platforms by working closely with Sales Management and Customers as a subject matter expert for their assigned territory. Provides guidance on suggested courses, training availability, and platform specific knowledge.\n* Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.\n* Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.\n* Ensure all reporting, Booking, and CRM entry is done accurately and on time\n\n \n\nKnowledge, Skills, and Abilities:* Bachelor's Degree Preferred\n* 2\\-5 years job\\-related experience\n\n \n\nCommunicate proficiently in both Spanish and English languages* Working knowledge of FAR Part 91\n* Strong interpersonal and communication skills\n* Frequent customer contact over the phone and ability to communicate effectively\n* Customer service oriented\n* Pilot's license preferred but not required\n* Strong organization and multi\\-prioritizing task skills\n* Solid negotiation skills\n* Strong listening skills\n* Ability to travel to customer locations as required\n* Experience with corporate flight departments and/or charter operators preferred\n* Knowledge of and experience with Mexican corporate flight departments and/or charter\n\n\noperators preferred* Excellent verbal and written communication skills\n\n\nPosition Type\nRegular\nCAE thanks all applicants for their interest. 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Customer Service - Customer Facing in Santa Maria Rayon