On-Site Support Engineer at Banorte

Description

Job Summary: We are seeking a Remote Support Engineer to perform maintenance, user support, and resolution of hardware and software incidents. Key Responsibilities: 1. Preventive and corrective maintenance of computer and printing equipment 2. Remote user support and resolution of hardware/software incidents 3. Installation of applications, system images, and Windows operating systems ***Scanda Group*** is a 100% Mexican company with over 30 years of experience in the Information Technology market. Our goal is to transform technology into value for our clients through our team of more than 1,500 specialized professionals, methodologies specifically designed for the IT market, and top-tier partners. With our six companies, we cover the main IT niches. **Grupo Financiero Banorte is seeking a REMOTE SUPPORT ENGINEER:** **Education:** * Bachelor's or Engineering degree in Computer Science, Computing, or related Information Technology fields; graduated or intern **Minimum preferred experience for this position:** 1 year of on-site support **Perform preventive and corrective maintenance of computer and printing equipment** * Knowledge of ticketing systems, networks, and backups (ServiceNow, Remedy, Jira) * Provide remote user support * Resolve hardware and software incidents on desktop computers * Install applications, system images, and Windows operating systems * Perform data backups * Knowledge of VPN networks **Work Schedule:** * Monday to Friday: 9:00 AM to 6:00 PM * One weekend shift every two months **We Offer:** * Salary: $10,000.00 MXN gross monthly * $500.00 food vouchers * Life insurance * Major medical expense insurance **Work Location:** * Calz. de Tlalpan 2980, Coapa, Ex-Hacienda Coapa, Coyoacán, 04980 Ciudad de México, CDMX. * Banorte Corporate Office.