Customer Service

Description

Job Summary: We are seeking a Junior talent with strong organizational skills and excellent interpersonal communication to serve as the bridge between customer satisfaction and the financial health of our projects. Key Highlights: 1. Key position for operations and customer satisfaction 2. Ideal for professional growth within a real estate development company 3. Lively work environment and culture of continuous innovation **CUSTOMER SERVICE** THE DVLPR **Location:** Colonia Americana, Guadalajara, Jal. (On-site) **Salary:** $12,000\.00 per month (gross) **About the Position** At **THE DVLPR**, we are looking for a Junior talent with strong organizational skills and excellent interpersonal communication. This role is critical to our operations, as you will serve as the bridge between our customers’ satisfaction and the financial health of our projects. It is an ideal position for someone in the early stages of their professional development who seeks to master internal processes at a high-caliber real estate development company. **Key Responsibilities** * **Collections Management:** Proactively follow up on the client portfolio, issue account statements, and send payment reminders to ensure consistent revenue flow. * **Customer Service:** Serve as the first point of contact to resolve inquiries, provide project-related information, and professionally and promptly address requests—escalating clients to the appropriate department as needed. * **Administrative Control:** Verify incoming payments, organize client files, and collaborate with the finance team to maintain reconciled records. * **Conflict Resolution:** Manage incidents or delays with a solution-oriented attitude while consistently upholding service excellence. **Minimum Requirements** * **Education:** Bachelor’s degree in Business Administration, Accounting, Finance, or related field (currently enrolled or graduated). * **Experience:** 1–2 years in customer service or administrative support (internships accepted). * **Technical Skills:** Proficiency in Excel (basic or intermediate) and ability to quickly learn digital tools (ERP, Google Drive, AI). * **Competencies:** Emotional intelligence for customer interaction, excellent spelling, negotiation skills, self-management, and exceptional attention to detail. **We Offer** * **Base Salary:** $12,000\.00 gross monthly. * **Professional Growth:** Career development plan—you grow alongside the company. * **Benefits:** Statutory benefits. * **Work Environment:** A lively office located in one of the most iconic towers in Colonia Americana, with a culture of continuous innovation. * **Working Hours:** Monday to Friday, 9:00 am – 6:00 pm. **THE DVLPR** *Where Growth Meets Grandeur.* Employment Type: Full-time Salary: $12,000\.00 per month Benefits: * Complimentary beverages * Sick leave days * Option for indefinite-term contract * Additional vacation days or paid leave Education: * Incomplete or ongoing bachelor’s degree (preferred) Experience: * Collections management or payment follow-up: 1 year (preferred) Work Location: On-site employment