*This job posting originates from the Talenteca.com job board* ### **Job Opening from Reclutamiento IT in Cuautitlán Izcalli, State of Mexico** **Who Are We?** * Excellent work environment, flexibility, and real career growth; we are market leaders in on-premises and cloud-based IP solutions, collaborating closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our solution portfolio and service strategy; therefore, we are seeking an on-site Technical Support Engineer or Collaboration Support Engineer specializing in Cisco Webex Unified Communications. **Why Join Us?** We focus on people and their professional development, offering extensive training, an outstanding work environment, and support for work-life balance. With us, you will have the opportunity to: * Receive training across various technologies, especially in unified communications * Receive coaching and leadership development from project managers * Gain experience in customer and service management **Our Offer** Financial stability and solidity, genuine professional development and growth, a great work environment, certifications, and mobility options — our offer includes: * **Compensation**: MXN 20,000 net monthly; direct employment contract with above-standard statutory benefits * **Schedule**: Monday to Friday, 9:00 AM to 7:00 PM * **Work Location**: Tlalnepantla, State of Mexico **What We’re Looking For** * Minimum 2 years’ experience in: on-site unified communications support, remote collaboration support, technical support for unified communications, collaboration help desk, unified communications service desk, collaboration support engineering, Cisco Webex support (NOC engineer), Level 1 (N1) technical support, or N1 engineering. * 1–2 years’ experience providing support, troubleshooting, and resolving Level 1 incidents for videoconferencing solutions including Cisco Webex, Call Manager, Jabber, Spark, Cisco Room Kit Mini, Room Kit, and Room Kit Plus — either on-premises or cloud-based. Alternatively, Google Workspace / Google Meet experience. * 1–2 years’ experience managing user onboarding/offboarding, changes, PBX administration, switchboard operations, installation and configuration of IP telephony, and Cisco software conferencing. * Perform daily checklists for meeting rooms or videoconferencing systems. Document management (e.g., Completed Work Reports, Resolved Tickets, Visit Log Management for Meeting Rooms, etc.) * Basic knowledge of networking equipment, switching, routing, wireless technologies, and Cisco collaboration solutions. * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support tools such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. **Desired Education Level:** Bachelor’s degree (incomplete) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Webex, Jabber, CUCM, Cisco * Call Manager, Spark, Room Kit * VoIP, PBX, IP Telephony, Networking * Video Conferencing, CU, UC * Router, Switch, Links, Room *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694030423200003100a9f903&source=indeed*