Browse
···
Log in / Register
Job Summary: We are seeking a Technical Support specialist to join our team, specializing in end-user support, incident diagnosis and resolution in corporate environments, as well as infrastructure support. Key Highlights: 1. Mexican company with experience in the technology sector 2. Job stability and career development in the technology field 3. Focus on service and attention to detail We are a 100% Mexican company with extensive experience in the technology sector, specializing in infrastructure solutions, networking, servers, cybersecurity, and technical support. We are currently seeking to integrate a Technical Support specialist into our team, with experience in end-user support and incident diagnosis within corporate environments. Work Location: Vallejo Industrial Zone, CDMX (a few blocks from Norte 45 Metro/Metrobús station) Working Hours: Monday to Friday, 8:30 AM to 6:30 PM Modality: 100% on-site · PRIMARY RESPONSIBILITIES Provide technical support to end users for computing equipment and operating systems. Diagnose and resolve incidents on Windows and/or macOS. Install, configure, and update operating systems and corporate software. Manage users, permissions, and access to corporate resources. Provide basic support for technological infrastructure (networks, cabling, connectivity, access points, modems, etc.). Handle and track tickets via ServiceNow or another service desk tool. Document incidents, resolutions, and technical procedures. Assist in configuring devices according to corporate security policies. PROFILE Bachelor's degree or Engineering in Information Technologies, Computer Systems, Informatics, or related field. (Degree certificate and professional license are mandatory.) 2 years of experience in technical support for end users in corporate environments. Knowledge of Windows, basic networking, and support tools. Proficiency in Office 365. Technical English for understanding manuals and documentation (proficiency will be assessed during the hiring process). Organized profile with a sense of urgency, attention to detail, and service orientation. · WHAT WE OFFER Monthly net salary: $18,000 Statutory benefits from day one. Accidental death insurance. B Health Card with exclusive benefits and discounts. Access to gym and ludoteca within our facilities. Job stability and career development within the technology field. · Apply now and become part of our team. We’d love to meet you! *During our recruitment, hiring, or promotion processes, discrimination based on race, color, age, gender, sexual orientation/preference, ethnicity, disability, religion, political or union affiliation, national origin, marital status, gender identity, social condition, health status, immigration status, or opinions is strictly prohibited.* *Requesting medical certificates for: a) Non-pregnancy, or b) Human Immunodeficiency Virus (HIV), is expressly prohibited as a requirement for participation in any employment entry, retention, or promotion process.* -Requirements- Minimum Education: Higher Education – Bachelor's Degree 2 years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist
