Technical Support Engineer

Description

Job Summary: Technically resolve customer requirements both pre-sales and post-sales, maintain certifications, and provide internal and external support. Key Highlights: 1. Comprehensive technical support for customers and employees 2. Management of installations, diagnostics, and repairs 3. Continuous training on new technologies General Objectives and Responsibilities: Technically resolve customer requirements during pre-sales, physical installations, and post-sales, maintaining necessary certifications to deliver support for products sold by the company. · Internal Services:  Provide support and maintenance to INACOM employees for internal and external connectivity across all applications. Support customer quotations upon request from Sales or directly from the customer. Identify product and service suppliers according to project requirements. Perform inventory of spare parts, stock equipment, and safeguard off-inventory support stock. Assemble devices for sale · External Support: Inspect customer computing equipment (hardware and software). Perform diagnostics and repair the equipment with an appropriate solution depending on the case. Source spare parts for out-of-warranty equipment repairs requiring quotation. Schedule installations with proper communication with the customer. Submit type, model, and serial number information so the warranty coordinator can perform administrative tracking. Log the performed service in the reporting system. Prepare service reports to provide feedback to the customer and INACOM, and to confirm correct completion of the service. Finally, close the report in the system. Support customers remotely or on-site at their facilities for firmware updates. Create and deploy corporate images. Install additional hardware. Resolve any installation-related issues. Document the performed service in the reporting system. Prepare service reports to provide feedback to the customer and INACOM, and to confirm correct completion of the service. Finally, close the report in the system. Assist Level 2 team with on-site server rack installation · Training: Continuously review labs and certification courses to stay updated on manufacturers targeted by the company.-Requirements- Minimum Education: Upper secondary education – Technological High School Diploma 3 years of experience Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist