Help Desk

Description

Job Summary: We are seeking a Service Desk Agent to provide first-level technical support to customers, manage incidents, and assist users. Key Highlights: 1. Technical support and user assistance 2. Ticket management and incident resolution 3. Technical support and information logging Join the SONDA team! If you are looking for a new challenge to innovate and transform the future, we want you to be part of our team. Join the leading Latin American IT services company—a place where you can advance your career, acquire knowledge, and develop professionally. In the Operations area, we are seeking SERVICE DESK AGENTS whose primary objective is to deliver first-level customer support at Sonda Mexico. Responsibilities: - Provide technical support and assistance to users - Work via tickets - Deliver technical support, providing and recording all necessary information to meet the company’s and its customers’ internal requirements. - Provide customers with technical assistance in resolving their incidents - Manage all necessary actions to fully resolve the issue Requirements: - Proficiency in Office (Excel skills) - Experience with ERP-based ticketing systems (Remedy, ServiceNow) - Strong communication skills - Ability to review documentation effectively - Availability to work rotating shifts -Morning shift: 6:00 AM to 2:00 PM -Afternoon shift: 2:00 PM to 10:00 PM -Night shift: 10:00 PM to 6:00 AM · We offer: - Base salary - Statutory benefits from day one - Transportation allowance - Flexible working hours. -Requirements- Minimum education: High school diploma - General Baccalaureate years of experience Age: between 18 and 35 years old Keywords: help, assistance