Bilingual Telephone Agent – Part-Time

Description

An international call center company is seeking bilingual customer service agents to provide support to credit card users, ensuring a clear, empathetic, and efficient customer experience. 100% remote work model. Job Objective Provide telephone-based customer service and follow-up, assisting with credit card-related inquiries, information verification, clarifications, transaction reviews, and general support, guaranteeing a professional and high-quality service experience. Available Shifts * 7:00 AM – 3:00 PM * 3:00 PM – 11:00 PM * 11:00 PM – 7:00 AM Breaks are rotated according to operational needs. Key Responsibilities * Provide telephone customer service in English and Spanish. * Follow up on credit card-related questions and clarifications. * Verify and update customer information. * Log calls and track interactions in the system. * Escalate incidents when necessary. * Deliver service with a focus on customer satisfaction and issue resolution. Requirements * Conversational English proficiency is mandatory. * Experience in customer service, call centers, or telephone support (preferred). * Completed high school education. * Strong verbal communication skills. * Basic computer proficiency. * Preferably own laptop and stable internet connection. * Suitable home workspace. * Availability to work assigned shifts. Competencies * Customer service orientation * Effective communication * Sense of urgency * Problem-solving ability * Organizational skills * Ability to work under pressure * Service-oriented attitude We Offer * Remote work model * Paid training * Competitive salary * Job stability * Growth opportunities * Excellent work environment Position Type Full-time / Remote. 56\-\-\-36,,,25\-\-\-40\-\-\-15 Salary: $6,970\.00 \- $16,085\.68 per month Work Location: Remote hybrid in Tlalnepantla, Méx.