POSITION: **CUSTOMER SERVICE ASSISTANT** **REQUIREMENTS:** \- Completed technical or high school education (administrative fields preferred). \- Minimum 1 year of experience in customer service or administrative areas. \- SAI, Excel, and Word proficiency. \- Basic knowledge of billing, order tracking, and telephone support. \- Familiarity with administrative systems (SAI or similar) is preferred. \- Excellent attitude, service orientation, empathy, and sense of urgency. \- Strong verbal communication skills and professional appearance. **RESPONSIBILITIES:** \- Customer support and follow-up via phone, email, chat, and social media. \- Assistance in preparing quotations, orders, and post-sales follow-up. \- Updating and managing databases. \- Support for administrative tasks within the department. \- Receiving and routing customer requests, inquiries, and requirements. \- Support in billing activities, product tracking, and coordination with courier services. WE OFFER: \- Competitive base salary. \- Statutory benefits. \- Punctuality bonus. \- Attendance bonus. SCHEDULE: \- Monday to Friday: 8:30 AM – 6:00 PM \- Saturdays: 8:30 AM – 12:00 PM **PREFERRED** residence in Tlajomulco or surrounding areas (due to the company’s upcoming relocation near Fracc. Belcanto, Nuevo Parque Industrial Elite). CURRENT WORK LOCATION: Av. La Paz & Federalismo. Employment type: Full-time Salary: $10,500.00 – $12,000.00 per month Workplace: On-site