Technical Support

Description

**TECHNICAL SUPPORT** 1\. Respond to service station calls 24 hours a day to resolve issues related to computer equipment and the Radec system, ensuring that the sales process remains uninterrupted. 2\. Verify that service stations have sufficient invoice serial numbers, credit notes, and electronic payment vouchers each week via the Radec system, and maintain a record of available serial numbers to be submitted to the Station Manager. 3\. Inspect telephone lines, identify failures, and report both telephone and internet anomalies to the respective service provider. 4\. Provide technical support to all company departments and install new administrative software to ensure employees have optimal conditions to perform their work. 5\. Ensure each service station’s server maintains connectivity with Red Escoserra’s Credit Aggregation Center server, thereby delivering quality service to credit customers and preventing issues when inserting the chip. 6\. Ensure daily proper operation of all servers to avoid disruptions in the sales process at service stations. 7\. Assist service station personnel in generating system reports to ensure up-to-date information is available. 8\. Supervise daily settlement at service stations upon request by the Administrative Management or when anomalies arise. 9\. Daily review of the RendiApps system to prevent malfunctions, ensuring users can access it without difficulty. 10\. Verify that daily backups of data from all service station servers are being executed. **USER TRAINING** 11\. Train staff on the use of the Radec and RendiApps systems—both scheduled and ad hoc—to enable them to perform their duties correctly. **MAINTENANCE** 12\. Schedule preventive and corrective maintenance for all Grupo Escoserra companies concerning the computer systems and equipment used to optimally carry out their activities. 13\. Configure the system and its connection with dispensers for fuel sales and ensure proper functionality each time a new Service Station opens. 14\. Ensure proper server operation, good condition of equipment, capability of the station to sell on credit, and correct functioning of the system for cash sales. Position type: Full-time Salary: Starting at $12,000.00 per month Benefits: * Complimentary uniforms Experience: * Technical support: 1 year (Preferred) Work location: On-site employment