Technical Support

Description

Job Summary: Provide technical support to customers to ensure proper operation of software and hardware, including remote installation, updates, and case documentation. Key Highlights: 1. Opportunity for learning and professional development. 2. Positive work environment. 3. Ongoing training. **TECHNICAL SUPPORT** **Job Description:** Provide timely and effective customer support to ensure proper operation of software and hardware used at their service station, via telephone, remote access, on-site visits, and/or at our facilities. **Responsibilities:** * Assist Technical Support with remote installation tasks at service stations, including modules, components, and/or system functionalities. * Perform remote software updates at service stations. * Capture detailed information for each case and document related information in the Technical Support CRM, always indicating the case status and method of support (telephone, remote, on-site, electronic, etc.). * Document and record information for tickets to be escalated to the next level. **REQUIRED KNOWLEDGE** * Networks and communication protocols and interfaces. * Microsoft platform. * Database management. * SQL Server, NT 4\.0, Windows, ASP.net, Postgre SQL, CRM, ERP **Requirements:** * Technical or university degree in IT or related field. * Knowledge of networks, communication protocols and interfaces, Microsoft Office 365. * Proficiency in standard automobile operation and valid driver's license. * Willingness to travel. * Strong communication skills and service-oriented attitude. **We Offer:** * Base salary. * Statutory benefits. * Opportunity for learning and professional development. * Positive work environment. * Ongoing training. Work Location: Los Mochis, Sinaloa. Interested candidates should apply through this channel; please attach an updated CV. Job Type: Full-time Salary: $10,000\.00 \- $13,000\.00 per month Work Location: On-site employment