Customer Service Analyst

Description

Job Summary: Coordinate and manage the full sales cycle, customer support, and logistics to ensure customer satisfaction. Key Highlights: 1. Customer service and sales management experience. 2. Interdepartmental collaboration to optimize deliveries. 3. Use of ERP systems and comprehensive knowledge of the full sales cycle. Main Responsibilities: * Prepare and deliver quotation reports, back order reports, and customer satisfaction survey dispatches. * Provide customers with information and support regarding the company's products and services. * Maintain consumption history records to anticipate customer needs. * Manage delivery schedules for various hospitals and/or customers. * Receive purchase orders and verify inventory availability, batches, and expiration dates with the warehouse. * Prepare shipping documents and request issuance of sales invoices. * Coordinate with the Logistics and Warehouse Departments for material delivery and verification of fulfillment for all purchase orders. * Conduct and send reports on customer satisfaction survey evaluations. * Review and update the back order weekly with the Warehouse Department. * Maintain thorough knowledge of the company’s products and services, as well as stay current on industry developments. * Provide required information to support the operations of involved departments. **Requirements:** B.A. in Administrative Fields, Marketing, or Industrial Engineering Minimum 1–2 years of experience in similar positions Knowledge of: * ERP system usage * Databases and customer service tools * Customer service strategies * **Quotations and price list management** * **Full sales cycle** We Offer: * Working hours: Monday to Friday, 8:30 AM to 6:00 PM * Salary: $10,610 per month (tax-free) * Food vouchers: $920.00 per month * Statutory benefits * Uniform * Savings fund **OUR RECRUITMENT AND SELECTION PROCESS IS GOVERNED BY PRINCIPLES OF EQUAL OPPORTUNITY, INCLUSION, AND NON-DISCRIMINATION, ENSURING FAIR CONDITIONS FOR ALL PERSONS, WITHOUT DISTINCTION BASED ON GENDER, AGE, ETHNIC ORIGIN, SEXUAL ORIENTATION, DISABILITY, RELIGION, OR ANY OTHER CONDITION.**