Technical Support - MacStore Atlixco

Description

Job Summary: We are seeking Technical Support staff to join our team, providing first- and second-level technical support to Apple users and personalized customer service. Key Highlights: 1. Join a leading team in Apple product distribution 2. Required technical training for the position 3. Opportunities for career growth and professional development Position: Technical Support – MacStore!! · At MacStore, we want you to become part of this great team and launch your professional career! · Interviews are about to begin. You could start your professional journey with us on that day. Join our sales force at MacStore branches!! MacStore Moraleda MacStore, Latin America’s leader in Apple product and service distribution (APR Apple Premium Reseller). At MacStore, you will receive the technical training required for your role and gain lifelong experience. The position is Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and KPIs. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 Statutory and above-statutory benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus (increasing based on seniority). 12 vacation days. Vacation premium. Profit-sharing up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career advancement. Ongoing training. Additional Benefits after 3 Months (Permanent Staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Flexible availability. Work schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly rest days).-Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist