Technical Support Intern

Description

Position Summary: We are seeking a Technical Support Intern to provide assistance with software and hardware, handle incident reports, and guide users in using internal applications. Key Highlights: 1. Assistance in resolving basic software and hardware questions. 2. Assistance in equipment installation and configuration. 3. Opportunity for career growth within the company. **TECHNICAL SUPPORT INTERN** We are a Mexican company with over 50 years of experience in the market, a leader in manufacturing and distributing creativity-related products. Crafts and notions are our specialties. SELANUSA is seeking enthusiastic and committed individuals for its "**IT**" department. **Requirements**: * Must be a student from the eighth semester onward or a recent graduate in Systems Engineering or related field. * Must be available to work six consecutive hours from 9:00 a.m. to 3:00 p.m. **Responsibilities:** Provide support in: * Resolving basic software and hardware questions. * Handling tickets or reports for simple failures. * Guiding users in using internal applications. * Assisting with installation and configuration of computers, printers, peripherals, and networks. * Performing preventive equipment maintenance (hardware/software). * Checking operating system and software updates. * Logging issues in the help desk or ticketing system. * Escalating more complex incidents to senior-level support staff. * Following up on reports until resolution. * Assisting with basic network tasks (internet connectivity, cabling, server access). * Verifying functionality of office equipment. **We Offer:** * Salary: net monthly amount * Job stability. * Work location: Downtown Mexico City. * Schedule: Monday to Friday. * Discounts on our products. * Opportunity for career growth within the company. If you meet the profile and are interested in joining our SELANUSA TEAM, please apply through this channel. Employment Type: Full-time Salary: $6,790.78 per month Benefits: * Gym discount * Discounts and preferential pricing * Option for indefinite-term contract * Employee referral program * Life insurance Application Question(s): * Could you please provide your telephone number for contact purposes? Education: * Completed Bachelor's degree (Preferred) Work Location: On-site employment