Master Technician

Description

Job Summary: Performs accurate diagnostics, accompanies advisors during vehicle reception for complex faults, and ensures customer satisfaction through expert technical solutions and effective communication. Key Highlights: 1. Key role in diagnosing and resolving complex automotive faults. 2. Consultative support to advisors and technical staff for difficult problems. 3. Technical knowledge multiplier and internal trainer. **General Objective:** Accurately diagnose faults on the first attempt and accompany the Service Advisor during reception of vehicles with complex faults, extracting maximum information about the vehicle fault through dialogue with the customer. **Education Level:** Automotive Technical Program. **Knowledge:** Proficiency in manual and specialized workshop tools; computer equipment and computer-based diagnostic tools; use of all relevant systems (ElsaPro, DISS, ETKA, etc.); workplace safety and hygiene practices. **Experience:** At least 2 years of experience at dealerships, with demonstrable specialization or certification. **Expected Behaviors:** Skilled at performing a variety of tasks, especially those requiring precision. Strives for perfection and dislikes making errors. Effective due to systematic orientation, ability to identify and analyze facts and data. Solves problems methodically and logically. Possesses strong listening skills and high empathy. His empathetic style makes him tolerant toward others, willing to respect their ideas and opinions. **Main Responsibilities:** 1\. Customer Satisfaction 1\.1 Ensure rapid resolution aligned with Volkswagen’s technical problem requirements for its Dealer Network. 1\.2 Prevent repeat repairs and vehicle immobilization by issuing accurate diagnostics and processing required parts orders. 1\.3 Provide consultative support to service advisors, workshop supervisors, and technical staff in resolving difficult technical issues. 1\.4 Serve as the liaison between the workshop and the end customer so that customer needs are clearly understood and precisely executed by the workshop. 1\.5 Serve as the liaison between the workshop and the customer so that performed repairs are clearly understood by the customer. 1\.6 Act as a multiplier of knowledge acquired from training courses provided by VWM for Dealer Network personnel among fellow service technicians, diagnostic specialists, or similar roles. **2\. Organization and Communication** 2\.1 Support service advisors in gathering customer information enabling correct diagnosis issuance and order placement for technical issues. 2\.2 As needed, support the workshop supervisor in resolving technical issues. 2\.3 For technical matters, responsible for internal training, ensuring progress and application of knowledge. 2\.4 Share knowledge and experience with technical staff during repairs (internal technical support). **Main Responsibilities:** 2\.5 Participate in technical seminars and/or courses related to his specialty and new products offered by Volkswagen Academy to Dealer Network personnel, maintaining advanced and up-to-date technical expertise. 2\.6 Act as an active contact person between the dealership and Volkswagen Academy. Additionally, maintain extensive contact with specialized service technicians, technical training centers, and his workshop team. 2\.7 Ensure superior work quality through clear technical procedures in the workshop where involved. 2\.8 Utilize all available systems and resources to achieve successful first-time repairs. 2\.9 Conduct success verification after challenging repair situations. Position Type: Full-time, Indefinite-term Salary: $1\.00 \- $2\.00 per month Benefits: * Savings fund * Complimentary uniforms * Food vouchers Experience: * two: 2 years (Mandatory) Work Location: On-site employment