Are you passionate about technology and want your work to have a real impact on business operations? At **Hasar México** we are looking for a **Software Technical Support Analyst** to join our **Hasarian Tribe** and help us keep innovation moving. We are a company with presence in Latin America that digitally transforms logistics and distribution processes. Main Responsibilities * Remotely attend to and resolve user and customer incidents. * Provide support for SQL Server, handheld devices, and remote desktops. * Document and track critical cases. * Collaborate closely with technical and commercial teams. Requirements * Education: Technical or TSU degree in Computer Systems, Computing, or related field (what we value most is knowledge, not the diploma). * Minimum of 1 year of experience in custom software technical support (it's a plus if you've used any tool for ticket creation and management). * Knowledge of SQL Server databases (essential, as it will be your primary tool). * Customer-oriented, team player, and service mindset. * **Availability to work rotating shifts and weekends, with rotating days off.** What we offer * Gross salary: **$15,000 to $17,000** depending on experience. * Statutory benefits from day one. * **Continuous training** and career development plan. * **Collaborative and human environment**: you'll be part of a family that drives your growth. * Job stability in a growing company within the technology sector. Why join Hasar? Here, you won't just solve incidents, but also: Make an impact on our clients' operational continuity. Grow in a company that bets on **talent and innovation**. Be part of a **tribe where your effort is valued and celebrated**. At **Grupo Hasar**, we do not discriminate among our employees or candidates based on gender, sexual orientation, age, social condition, religion, nationality, disability, ethnic origin, or any other discriminatory reason. Job type: Full-time Salary: $15,000\.00 \- $17,000\.00 per month Application questions: * Do you have availability to work rotating shifts and weekends? * How many years of experience do you have providing custom software technical support? Work location: hybrid remote at 11560, Colonia Polanco, CDMX