Involves performing administrative and coordination tasks related to operations, which may include data entry, ramp activities, tracking, customs clearance, and customer service—guiding customers through the customs clearance process. **General Job Description:** Under general supervision, performs the following activities: • Prepare necessary customs forms to enable timely, efficient, and effective import, export, and transshipment procedures for shipments. Examples include master air waybills, cargo manifests, general declarations, invoices, and other related administrative work. • Prepare forms detailing customs duties, tariffs, and taxes to facilitate timely recovery of expenses. • Prepare international manifests to ensure responsive and efficient customs clearance. • Ensure shipments fully comply with the country’s customs laws and align with FedEx policies, procedures, practices, and standards. • Interact with customs officials and coordinate customs-related activities with internal operations staff. • Contact customers to obtain additional information and inform them about applicable duties and taxes. • Maintain all customs documentation well-organized and properly archived. • Perform cargo classification and transfer to other airlines when required. • Process submission of flight information through the customs computer system. • Track cases for various shipments. • Inventory management of loads found in urgent shipping warehouses. • Control of supplies and inventories. • Support load-captain function if required. • May be required to perform other duties as assigned. **Minimum Requirements** **Minimum Education Level:** • Bachelor’s degree in International Trade or related field. • Proficiency in English (TOEIC score of 450). **Minimum Experience:** • Technical degree or equivalent in International Business with two years of experience in customs policies, regulations, and laws. • Analytical thinking, strong planning and organizational skills. • Strong verbal and written communication skills. • Valid driver’s license (preferred). • Office and computer proficiency. • Strong command of English in the customs domain. • Availability to work variable shifts, including weekends and holidays, as required. **Instructions for Internal Application to This Posting** If you are interested in applying, please **upload a single PDF file** containing the following documents: 1. **Updated resume** 2. **Letter of intent** 3. **Copy of your current TOEIC test result**, with a minimum score of **450 points**. *Note: TOEIC test results are valid for two years from the test date.* This file must be uploaded into the **Workday** system, in the field designated for the **resume**. **Important:** Per LAC People Manual Policy 4-15 – Career Opportunity: *“Failure by an employee to provide complete information clearly demonstrating that they meet the qualifications required for the posted position may result in their application not being considered.”* ️ **Posting Validity Period:** **December 12–18, 2025** FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator, and one of the world’s most admired and respected companies. FedEx is consistently named among the world’s most valuable and admired brands. Some of our recent awards include: • 2020 Fortune’s World’s Most Admired Companies (14th) • 2019 Fortune’s Best Places to Work (15th) • 2019 Forbes’s One of the “Best Employers for Diversity” • 2020 FedEx LAC included in GPTW’s Best Workplaces in Latin America Ranking (24th) • 2021 FedEx Mexico included in the GPTW Ranking for the 18th consecutive year • 2020 FedEx Mexico received the CEMEFI Certification for the 13th consecutive year, endorsing FedEx as a socially responsible company • 2021 FedEx Chile was re-certified with Giro Limpio, a seal awarded by the Agency for Sustainable Energy aimed at improving energy efficiency in the ground transportation sector by reducing fuel consumption and greenhouse gas emissions. • 2019 FedEx Uruguay selected by GPTW among the top 5 companies to work for.