Summary: The Delivery Operations Associate Manager leads end-to-end Order to Cash processes, combining operational expertise, team leadership, and a client-delivery focus. Highlights: 1. Lead and optimize Order to Cash (OTC) processes within Finance Operations. 2. Drive continuous improvement and process transformation initiatives. 3. Lead and develop small to mid-sized operational teams. **Role Summary** ---------------- The **Delivery Operations Associate Manager** is responsible for leading and ensuring the effective end‑to‑end execution of **Order to Cash (OTC)** processes, combining strong operational expertise, team leadership, and a client‑delivery focus. This role involves managing small to mid‑sized teams, solving moderately complex problems, ensuring **SLA compliance**, and actively participating in **continuous improvement and process transformation initiatives**. **What will you do in this role?** ---------------------------------- You will be aligned with the **Finance Operations** vertical, contributing to financial outcomes through: * End‑to‑end management of the **Order to Cash** process, including: + Order Management + Credit Management + Billing / Invoicing + Cash Application + Collections + Customer Master * Analysis of operational data, reconciliations, and financial reporting. * Optimization of **working capital**, providing real‑time visibility into revenue flow and cash flow. * Ensuring compliance with **SLAs and operational metrics** agreed with the client. * Identification and resolution of **moderately complex operational issues**. * Driving **process transformation, standardization, and continuous improvement initiatives**. **Roles and Responsibilities** ------------------------------ * Analyze and resolve moderately complex operational issues. * Create new solutions by leveraging and adapting existing methods and procedures. * Understand the strategic direction defined by senior management and translate it into clear team objectives. * Communicate goals, deliverables, and changes effectively. * Interact primarily with the direct supervisor, as well as with peers and management levels at the client and within Accenture. * Make decisions that directly impact the team and, occasionally, other teams. * Act as an **individual contributor** and/or lead small teams or work efforts. * Manage **mid‑sized teams** (approximately **5 to 20 FTEs**), including performance tracking and team development. **What are we looking for?** ---------------------------- ### **Education** * Professional graduate (Bachelor’s Degree). ### **Experience** * **10 to 14 years** of experience in **Order to Cash (OTC)** or Finance Operations. * Proven experience leading operational teams. * Experience interacting with clients and key stakeholders. ### **Technical Knowledge** * Strong knowledge of OTC processes, including: + Billing + Cash Applications + Customer Master + Collections * Experience with the following tools is preferred: + **SAP** + **Salesforce** + **ServiceNow** ### **Languages** * **English:** C1 * **Spanish:** C2 **Key Skills** -------------- * Operational team leadership. * Strong analytical skills and problem‑solving ability. * High attention to detail and strong organizational skills. * Ability to work in fast‑paced, dynamic environments. * Excellent verbal and written communication skills. * Ability to manage multiple tasks or projects simultaneously. * Strong focus on **continuous improvement and process transformation**. Location: Monterrey