Junior Support and Programming

Description

Job Summary: We are seeking an Engineer for a JUNIOR SUPPORT AND PROGRAMMING position with skills in customer technical support and software development. Key Highlights: 1. Technical support and incident resolution for software and systems. 2. Basic programming: bug fixing and component development. 3. Opportunity to work in a team and follow established procedures. Human Staff is looking for an Engineer for a JUNIOR SUPPORT AND PROGRAMMING position. · Objective: Provide technical support to customers to help resolve failures or perform maintenance on their software. · Requirements: Degree in Information Technology or related field. Basic knowledge of programming. 6 months of experience in junior support and programming. · Main Responsibilities: Technical Support: Ticket Management: Registration and tracking of technical issues. Incident Resolution: Diagnosis of failures in end-user equipment or systems. Maintenance: Installation, configuration, and updating of operating systems and software. · Programming: Bug Fixing: Debugging and resolving issues in existing code. Basic Coding: Development of small components (forms or scripts following guidelines). Testing and Documentation: Functional review and testing, plus documentation updates. · Skills: Strong verbal communication (confidence and clear diction). Adherence to process procedures. Teamwork. Organization. · Schedule: Monday to Friday, 9:00 a.m. to 7:00 p.m. (with two hours for lunch), and Saturday, 9:00 a.m. to 1:00 p.m. (with possibility of one day working remotely). · Benefits: $18,000 gross monthly salary. IMSS and statutory benefits. -Requirements- Minimum Education: Higher Education - Bachelor's Degree Years of Experience Keywords: support, assistance, help, junior