**Why Join ContactPoint360?** At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. We are one of the fastest\-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA. **Join the \#ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential** **Responsibilities** * Answering customer questions as they come through email, chat, or phone. * Assisting with customer questions. * Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. * Making sales or recommendations for services that may better suit customers’ needs. * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Keeping records of customer interactions, transactions, and comments. * Knowing our products inside and out so that you can answer questions. **Position Requirements** Our customers are at the heart of what drives us as a company. As a customer service representative, you’ll work directly with our customers over email, chat, and phone. Our customer service team focuses on helping our customers with our products. * 6 months\-1 year of BPO customer service experience (preferred) * Previous Sales Experience (Call Center and or B2B a plus) * Demonstrates effective, clear and professional written and oral communication. * Education level\- High School Diploma or equivalent (min.) * Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office. * Manage Calls, Chat and emails solving customer issues, complaints, and inquiries on the first call, with customer satisfaction as your primary goal * Build relationships with customers and engage them by going the extra mile What we offer * Great base salary plus bonuses up to $21,000 per month * **Law Benefits** * **Life Insurance** * **Pantry Vouchers**