Description
**Technical Service Coordinator**
Execute technical service processes correctly to ensure compliance with policies, performance indicators, and customer satisfaction goals, as well as proprietary system administration and productivity.
**Requirements:**
Education: Bachelor's degree in Business Administration, Industrial Engineering, Administrative Engineering, or related field.
**Minimum 2 years of experience in**: Customer service, technical support, production, general administration, and personnel management.
**Working hours**: Monday to Friday, 8:00 AM to 5:30 PM; Saturday, 8:00 AM to 1:00 PM
**Main responsibilities:**
· Manage technical service for customers.
· Maintain up-to-date information on the installed base.
· Ensure the security and functionality of work tools.
· Resolve customer complaints and non-conformities.
· Assist in reviewing technical service invoices for billing.
· Develop the competencies of the team under supervision.
**We offer:**
Salary \+ monthly variable bonus
Meal vouchers
Statutory benefits \+ enhanced benefits (30-day year-end bonus, savings fund, retirement savings plan, life insurance)
Employment type: Full-time
Salary: $16,000\.00 \- $18,000\.00 per month
Benefits:
* Savings fund
* Life insurance
* Complimentary uniforms
* Meal vouchers
Work location: On-site employment