Technical Support Coordinator

Description

Job Summary: Coordinate the delivery of homes with quality and zero defects, managing repairs and warranties to ensure customer satisfaction. Key Highlights: 1. A workplace certified by GPTW as one of the 100 Best Companies. 2. Opportunities for professional development and career growth. 3. An excellent work environment and training programs. At Ruba, we do not only build homes—we also build a better place to work for our employees, certified by GPTW as one of the 100 Best Companies in Mexico. We invite you to join our team in Monterrey. TECHNICAL SUPPORT COORDINATOR Ensure homes are delivered to customers on time, with quality and zero defects; supervise and coordinate actions between Construction and Customer Service (SC) departments to carry out the repair and warranty handling process timely and properly, thereby achieving customer satisfaction. Requirements: Architecture or Civil Engineering degree 4 years of experience in a similar position Experience supervising mass-housing construction Experience in customer service, after-sales support, and warranties Team leadership experience Proficiency in Office and Enkontrol software Customer-service-oriented attitude Problem-solving skills Results-driven mindset Communication and negotiation skills We Offer: Competitive salary Benefits exceeding statutory requirements Excellent work environment Professional development and career growth Training programs. -Requirements- Minimum education: Higher education – Bachelor's degree 3 years of experience Knowledge: Leadership, teamwork, quality, customer service Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, care