Technical Support Assistant

Description

Position Summary: We are seeking a Technical Support Assistant with experience in hardware and software maintenance, focused on delivering high-quality technical assistance. Key Highlights: 1. Scanner, printer, and computer equipment maintenance. 2. On-site technical support and help desk management. 3. Windows and Linux server administration. Join our team as a Technical Support Assistant Technical high school diploma or bachelor's degree in Computer Science, Computer Systems Engineering, or related field. Experience: 1 to 3 years with experience in the following services: Intermediate-level knowledge of high-volume scanner and printer maintenance. (Canon, Xerox, HP, Fujitsu or similar) (Mandatory) Corrective and preventive maintenance of computer equipment and servers. Valid driver's license and ability to drive. (Mandatory) Intermediate-level knowledge of web-based help desk systems · Required Skills: Intermediate-level knowledge of high-volume scanner and printer maintenance. (Canon, Xerox, HP, Fujitsu or similar) System architecture (Linux, Windows 8 through latest version, Windows Server) Hardware diagnostics Quotations Windows and Linux server administration On-site support Basic knowledge of switches and routers Knowledge of web-based help desk systems Responsibilities: Perform necessary preventive and corrective maintenance on high-volume scanners and computer equipment. Provide technical assistance to computer equipment across various departments, ensuring service quality and timeliness for internal customers, as well as supporting documentation reviews. Respond to Level 1 and Level 2 requests generated via the institutional support portal. Perform and/or validate scheduled backups of critical information. Review reports generated by monitoring tools and address them per established procedures. Assist in managing, administering, and updating the IT inventory. Support activities related to installation and maintenance of network and computing infrastructure at headquarters and project sites. Document technical procedures and guidelines related to assigned tasks and maintain them accessible on the internal network. Perform other duties related to this position. Prepare project progress reports. Research, test, and analyze software and hardware products that may be used to fulfill staff responsibilities. Comply with all policies set forth by the Information Technologies Management department and those established by the organization. Perform any other duties assigned in accordance with job responsibilities. Work location: MAGDALENA CONTRERAS, CDMX Schedule: Monday to Friday, 09:00 to 19:00 hrs (Flexibility and availability for travel when required) Saturdays: Remote work, 9:00 AM to 1:00 PM, as needed for support Ability to drive a car; Class A driver's license (Mandatory) Residence within a maximum 1-hour commute from the workplace Salary: $11,000 net monthly + PL Immediate hiring! -Requirements- Minimum education: Technical high school diploma - Professional Education T 2 years of experience Driver's license: Class A Willingness to travel: Yes Keywords: assistant, helper, aide, auxiliary, support, technician, tech, technologist, technology, technician, technician, technology, technician, technology, technician, technology