**Omni Printer is seeking FIRST-LEVEL TECHNICAL SUPPORT in Cuajimalpa de Morelos, Mexico City** ---------------------------------------------------------------------------------------------- Description We are looking for a **First-Level Technical Support Technician** with a service-oriented mindset and experience in IT projects, capable of providing timely and effective assistance to users, ensuring operational continuity and compliance with established service-level agreements. #### **Main Responsibilities:** Handle and resolve incidents and service requests using standardized procedures and support tools. Escalate complex issues to higher levels of support. Maintain effective communication with users. Ensure compliance with service-level agreements (SLAs). Document solutions and contribute to the continuous improvement of support processes. #### **Requirements:** Completed, incomplete, or technical degree in **Computer Science, Systems Engineering, or related field.** **Minimum 3 years of experience** in IT projects or departments. Knowledge of hardware and software fault diagnosis, networking, and ticket management tools. Problem-solving skills, analytical ability, and a proactive attitude. #### **We Offer:** Competitive salary. Statutory benefits. Professional development opportunities. Location: Santa Fe, Mon–Fri. **Desired Education Level:** Bachelor’s degree — completed. **Desired Experience Level:** Mid-level. **Departmental Function:** Technology / Internet. **Industry:** Telecommunications. *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6952d3e73e00003200dabdde&source=indeed*