IT Support

Description

Position Summary: We are seeking an IT Support Technician with customer service experience to handle ticket creation and tracking, telephone support, and monitoring of voice and data links. Key Highlights: 1. Essential support role in telecommunications infrastructure 2. Troubleshooting and nationwide monitoring of voice and data links 3. Ongoing interaction with vendors and team meetings We are currently looking for an **IT Support Technician** Gender: No preference Education: Technical high school diploma in telecommunications or related field (completed) **Experience:** 2 years **Requirements:** · Strong verbal communication skills (frequent meetings, conferences, and calls with vendors, etc.) · Teamwork orientation · Sense of urgency · Proficiency in writing emails · Weekend on-call duties · Flexible availability · Knowledge of networks and services related to telecommunications infrastructure · Proficiency in Microsoft Office suite · English proficiency at 50%, sufficient to hold a conversation **Responsibilities:** · Creating and tracking tickets · Providing telephone support · Timely and effective problem resolution · Monitoring and tracking nationwide voice (telephony) and data (network) links · Performing administrative tasks as required by the department **Mandatory:** Customer service experience Employment type: Full-time Salary: $12,960.00 - $14,400.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Company-provided mobile phone * Free uniforms Work location: On-site employment