*This job posting originates from the Talenteca.com job board* ### **Job opening from IT Recruitment company in Miguel Hidalgo, Mexico City** **Who are we?** * Excellent work environment, flexibility, and real growth opportunities; We are market leaders in on-premise and cloud-based IP solutions, working closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our solution portfolio and service strategy; therefore, we are seeking a Cisco CCNA Collaboration Engineer for various Unified Communications projects, to be conducted on-site in Mexico City (Reforma and Polanco). **Why join us?** We are undergoing a transformation process aimed at enhancing services and benefits for our employees. We can guarantee extensive training, hands-on learning, and certification support. * **Compensation:** MXN 35,000–45,000 monthly, net pay; direct employment contract and statutory benefits. * **Working hours:** Monday to Friday, 8:30 a.m. to 6:00 p.m., plus availability for incident response. * **Work location:** Reforma and Polanco, CDMX **What are we looking for?** * **2–3 years of experience:** Cisco CCNP Collaboration Consultant, Network Engineer (Cisco CCNP Collaboration), Unified Communications Network Engineer, Collaboration & Messaging Consultant for corporate networks, Unified Communications, etc.; CCNA Voice Engineer, CCNA Voice Engineer, CCNA Voice Consultant, VoIP Telecom Engineer, CCNA Voice Support, CCNA Voice Help Desk, etc. * Desired certification: Cisco CCNA Collaboration * Intermediate to advanced knowledge of videoconferencing systems (Zoom, Webex, Microsoft Teams, Google Meet, etc.) * Ability to identify, analyze, and resolve issues within customer solutions to prevent or reduce incidents. * Documentation management (Completed Work Reports, Quarterly Business Reviews [QBRs], Resolved Tickets, etc.) * Experience in implementation, configuration, and/or troubleshooting support for Cisco collaboration solutions such as Call Manager Express, Call Manager, Jabber, Spark, etc. * Intermediate knowledge of installation and configuration of Cisco Webex Room Kit Mini, Room Kit, and Room Kit Plus devices * Intermediate to advanced knowledge of Webex integrations with Zoom, Webex Meet, and Microsoft Teams applications * Experience in technical support (provisioning, de-provisioning, modifications, and issue resolution), administration, and support * Support management and monitoring via Cisco solutions or third-party tools such as SolarWinds, Nagios, Micro Focus, HP, BMC, etc. * Adherence to reporting requirements and Service Level Agreements (SLAs); preparation of failure root cause analyses (RCAs); ticket-based incident and request routing and/or escalation to vendors. **Desired education level:** Bachelor’s degree (incomplete) **Desired experience level:** Entry-level **Departmental function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Webex, Jabber, CUCM, Cisco * Call Manager, Spark, Room Kit * VoIP, PBX, IP Telephony, IP Networks * Video Conferencing, CU, UC * Router, Switch, Links, CCNA *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=693a1d69770000610044b9aa&source=indeed*