Help Desk Operator

Description

Position Summary: We are seeking a Help Desk Operator with experience in technical support, user assistance, and ticket management, focused on SLA compliance and incident resolution. Key Highlights: 1. First-level technical support and ticket management experience 2. Proficiency with ticketing tools such as ServiceNow, Jira, and Zendesk 3. Knowledge of Active Directory, basic networking, and remote support IMPORTANT: TELECOMMUNICATIONS COMPANY REQUIRES: **HELP DESK OPERATOR** With experience in technical support, user assistance, and ticket management, focused on SLA compliance and incident resolution Requirements: * Completed degree (mandatory) * 3 years of experience in Help Desk / Service Desk * SLA management experience Ticketing tool experience: * ServiceDesk Plus (preferred) * ServiceNow * Jira * Zendesk Knowledge in: * Active Directory * Basic networking * Intermediate Excel * Remote support (AnyDesk, Quick Assist, etc.) Responsibilities: * First-level technical support * Telephone and email support * Ticket management and tracking * User account creation and deactivation * Password resets * Email configuration * Incident escalation * Vendor follow-up * Documentation and knowledge base updates * Hybrid work arrangement * Work location: Santa Fe, Bosques de las Lomas If you are interested in this position, please apply through this channel. Salary: $15,000.00 - $20,000.00 per month Workplace: Hybrid remote work in Cuajimalpa, CDMX