Jr. Salesforce Application Support/Developer

Description

**Position**: Jr. Salesforce Application Support Engineer **Location**: Mexico City (Hybrid Work Model: 3 days in-office, 2 days remote) **About Us**: At Thomson Reuters, we lead with a commitment to innovation and excellence. We are at the forefront of technology, transforming the future with advanced solutions. We are passionate about applying artificial intelligence to expand our capabilities. Our Operations Center in Mexico City is growing to deliver exceptional services across North America and Latin America. Join us and become part of a team redefining the global landscape with world-class innovation and technology. **Job Description**: We are seeking a Jr. Salesforce Application Support Engineer with experience supporting and developing applications in Salesforce environments. This key role is responsible for ensuring high availability and optimal performance of our Salesforce applications, leveraging advanced technologies such as cloud infrastructure, APEX, APEX Triggers, LWC, Flows, Visualforce Pages, and Order Capture. The ideal candidate must possess intermediate-to-advanced English language skills—both spoken and written (interviews will be conducted in English)—and a minimum of 1 year of hands-on experience working with Salesforce technologies, either in support or development. **Key Responsibilities**: * Provide advanced technical support for Salesforce applications, including Service Cloud and Sales Cloud. * Develop and maintain Salesforce customizations using APEX, APEX Triggers, Flows, and LWC. * Manage and optimize cloud infrastructure for our Salesforce applications, with a focus on AWS and Azure. * Implement and maintain solutions such as Conga/CPQ and Certinia to enhance application capabilities. * Develop and maintain scripts and tools to automate and continuously improve our support processes. **Requirements**: * Minimum of 1 year of experience in software development or Level 2 technical support, preferably within Salesforce environments. * Practical experience with cloud infrastructure, preferably AWS or Azure. * Basic programming and scripting skills preferred, including knowledge of JavaScript, HTML/CSS/JS, Node.js, TypeScript, jQuery, and Docker. * Ability to read and understand code; development experience preferred. * Intermediate/advanced English proficiency, both spoken and written. **What We Offer**: * Major and Minor Medical Expense Insurance. * Dental insurance. * Life insurance. * Grocery vouchers. * Internet subsidy. * Benefits exceeding statutory requirements (year-end bonus, vacation premium, and vacation days). * Annual performance bonus. * Professional development and career growth opportunities. * Access to training and cutting-edge technology. * And much more! **If you’re looking to make a meaningful impact and advance your career in a dynamic, innovative environment, join one of Mexico’s top 3 best companies to work for—recognized globally for its organizational culture. Thomson Reuters is the place for you. Join our team and be part of something extraordinary! Apply now!** Employment Type: Full-time Salary: $30,000\.00 \- $45,000\.00 per month Benefits: * Salary increases * Complimentary beverages * Gym discount * Discounts and preferential pricing * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Sick leave * Free parking * Flexible working hours * Employee referral program * Medical expense insurance * Major medical expense insurance * Dental insurance * Life insurance * Additional paid vacation days or paid leave * Grocery vouchers Application Question(s): * Do you have experience working with Salesforce technologies such as Apex, LWC, and SOQL? Work Location: Hybrid remote in 06600, Juárez, CDMX