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Let’s transform the future of fitness—together!\n\n**Our Values**\n\n**Best Life**\n\n\nWe believe great work starts with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authenticity to work—because diverse perspectives drive innovation and create meaningful impact.\n\n**Growth Mindset**\n\n\nWe are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentoring, and professional development opportunities, we empower you to reach new levels—both personally and professionally.\n\n**One Team**\n\n\nFrom day one, you’ll be part of a team that collaborates, celebrates, and supports each other. We act quickly, back each other up, and have fun along the way—because when you thrive, we all thrive.\n\n**Hardware Support Assistant LATAM**\n\n\nThe Hardware Support Assistant LATAM will be responsible for delivering best-in-class technical support to our customers using the physical devices integrated into our solutions—such as biometric readers, turnstiles, and facial recognition systems.\n\n\nYou will primarily provide support via chat and remote assistance, but also deliver phone support when needed. In addition to resolving technical incidents, you’ll continuously improve the customer experience by ensuring clear, empathetic, and effective communication.\n\n**POSITION DETAILS**\n\n* Shift: 09:00–18:00 (Brasília time) / 06:00–15:00 (CDMX time) — with a 1-hour lunch break\n* Work mode: 100% Remote – preference for Brazilian candidates residing in Mexico\n* Spanish level: Native or fluent\n* Portuguese level: Intermediate or higher\n**WHAT YOU’LL DO**\n\n* Deliver excellent customer support regarding equipment and hardware.\n* Perform remote configuration and support for devices (biometric readers, turnstiles, facial recognition systems, etc.).\n* Install required drivers and complementary software necessary for hardware operation.\n* Analyze and resolve technical issues via remote access (TeamViewer or other tools).\n* Maintain proactive communication with the Product Interface team, reporting improvement opportunities and identified bugs.\n* Contribute to creating and updating automated messages and technical guides for customers.\n* Document procedures, incidents, and solutions in the support system.\n* Ensure every customer interaction delivers a positive and trustworthy experience.\n**WHAT YOU’LL NEED**\n\n* Technical knowledge in IT and hardware (device installation and configuration).\n* Advanced knowledge of Windows and remote support tools.\n* Ability to solve problems swiftly and with a customer-centric approach.\n* Capacity to manage multiple cases simultaneously.\n* 1+ years of experience in similar technical roles (IT support, hardware technician, or technical customer service).\n* Availability for occasional on-site visits and attendance at fitness trade shows\n**BONUS QUALIFICATIONS**\n\n* Knowledge of the fitness industry or gym management software.\n* Prior experience providing remote support to corporate clients.\n* Additional languages (English or others).\n**WHAT WE OFFER YOU**\n\n* Values-driven company: Best Life (\\#bestlife), One Team (\\#oneteam), Growth Mindset (\\#growthmindset).\n* Global Disconnect Days – 1 paid day off per quarter.\n* 22 annual paid leave days after 12 months of service.\n* Free access to LinkedIn Learning.\n* Remote work stipend (internet, electricity, etc.).\n* Quarterly fitness reimbursement upon submission of expense receipts.\n* Inclusive and collaborative environment with constant learning opportunities.\n**HOW TO APPLY**\n\n\nInterested candidates should send their CV directly to alex.silva@abcfitness.com\n\n\nAt ABC Fitness, we don’t just build technology—we build communities and transform lives. Here, your work matters, your growth is supported, and your voice is heard. We value diverse talent and encourage you to apply—even if you don’t meet every requirement.\n\n### **ABC’S COMMITMENT TO DIVERSITY, EQUITY, BELONGING & INCLUSION**\n\n\nABC is an equal opportunity employer committed to diversity, equity, and inclusion. Our goal is to create a workplace where every employee, customer, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a strategic business priority. Learn more at abcfitness.com.\n\n### **About ABC Fitness**\n\n\nABC Fitness is the #1 global software provider for fitness businesses of all sizes. With over 30,000 clubs, 650,000 trainers, 40 million members, and over $12 billion in payments processed annually, ABC Fitness delivers scalable, data-driven solutions to simplify club management and increase member and customer engagement.\n\n\nFrom personal trainers and boutique studios to gyms and large international health and wellness chains, ABC Fitness powers your business with industry-leading technology and expertise. Innovation is at the heart of everything we do—with solutions like ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. 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Information & Communication Technology in San Lorenzo