Coordinator

Description

Job Summary: We are seeking an Operational Coordinator with leadership skills, experience, and strong organizational ability to lead and supervise teams, ensure service standards, and deliver customer satisfaction in private security. Key Highlights: 1. Leadership and supervision of operational teams 2. Ensuring service standards and customer satisfaction 3. Opportunity for professional growth At IXPIA Private Security, we seek an Operational Coordinator with leadership skills, experience, and high organizational capacity, responsible for directing and supervising the team of operational supervisors to ensure compliance with service standards, proper operation of security services, and customer satisfaction—guaranteeing efficiency in personnel and operational resource management. Key Responsibilities: * Direct, coordinate, and supervise activities of operational staff and supervisors. * Ensure compliance with company instructions, guidelines, and policies. * Plan and monitor supervision routes and service coverage. * Verify proper appearance, performance, and discipline of staff across all shifts. * Address significant incidents and follow up until resolution. * Coordinate staff assignments, shift rotations, rest periods, and transfers between services. * Maintain constant communication with clients to address requests and reports. * Prepare operational reports, incident reports, and corrective action follow-ups. * Support Operational Management in process planning and improvement. * Promote teamwork, discipline, and mutual respect among staff. Requirements: * Valid driver’s license and ability to operate a standard vehicle (mandatory) * Minimum 6 months’ experience as Coordinator or Supervisor. * Solid knowledge of operational staff administration and service logistics. * Minimum education: Completed high school diploma (bachelor’s degree in Administration or related field preferred). * Knowledge of operational reporting, attendance tracking, and security protocols. Competencies and Skills: * Leadership and decision-making. * Effective and assertive communication. * Planning and organization. * Conflict management and problem-solving. * Responsibility, commitment, and results orientation. We Offer: * Competitive salary commensurate with experience. * Statutory benefits. * Operational support and work tools. * Opportunity for professional growth. * Work schedule: Monday to Friday, 9:00 AM to 5:00 PM Employment Type: Full-time Salary: $10,000\.00 \- $14,000\.00 per month Workplace: On-site employment