**Company Description** Want to be part of a high\-impact tech team? At MedTrainer, we’re looking for our next **IT Automation Specialist** to join us! MedTrainer is an innovator in the healthcare technology space, delivering an all\-in\-one platform that integrates Learning Management, Compliance Training, Credentialing, and powerful automation tools. We’re continuously improving how healthcare organizations operate — and our IT team plays a key role in making that possible. **Job Description** We’re looking for an IT Automation Specialist who loves solving problems through no\-code/low\-code tools. Your mission: automate processes, connect systems, eliminate manual work, and help teams move faster. You’ll collaborate daily with Operations, CS, Sales, Product, and Engineering, turning business needs into efficient, scalable automations. **What You’ll Do** * Analyze workflows and spot automation opportunities. * Build automations using Zapier, Make.com, n8n, Power Automate, etc. * Connect SaaS tools (CRM, marketing, support, LMS, billing, internal systems). * Set up triggers, logic, data flows, and error\-handling. * Gather requirements and validate solutions with stakeholders. * Monitor, troubleshoot, and improve automations. * Document workflows clearly and simply. * Support teams with demos, training, and “how\-to” guidance. * Ensure data quality, security, and compliance. * Proactively suggest new automation ideas. **Qualifications** * Experience working in a SaaS environment (Ops, RevOps, CS, Support, etc.). * Hands\-on experience with at least one no\-code/low\-code tool: Zapier, Make.com, n8n, Workato, or Power Automate / Power Apps. * Comfortable using APIs, webhooks, JSON. * Strong process \+ logical thinking. * Basic understanding of data structures. * Ability to communicate technical concepts simply. * Detail\-oriented and great at problem\-solving. * Able to manage multiple requests and prioritize well. **Nice\-to\-Haves** * Experience with SaaS tools like HubSpot, Salesforce, Zendesk, Notion, Slack, Google Workspace, Asana, Jira, etc. * Basic scripting (JavaScript, Python). * Experience working with distributed teams. * Background in RevOps, BizOps, CS Ops, or IT Ops. * Experience in regulated industries (optional). **Soft Skills** * Strong communication skills (can explain technical workflows simply) * Team\-oriented and comfortable collaborating across departments * Critical thinking and strong problem\-solving mindset * Detail\-oriented and organized * Proactive and curious — identifies opportunities without being asked * Ability to work independently and manage multiple priorities * Adaptability and openness to learning new tools and systems **Additional Information** **What Success Looks Like** **Within your first 3–6 months, you will have:** * Delivered automations that save time and reduce manual work. * Built a library of reliable, reusable workflows. * Gained trust as the go\-to automation partner. * Established standards and best practices for automations. **What We Offer** * Competitive salary 35k to 40k MXN after taxes. * Hybrid schedule (mostly on\-site in Querétaro) * Major Medical Expenses Insurance * TotalPass membership * Free breakfast, snacks, and beverages at the office * Company laptop and tools * Growth and learning opportunities * Collaborative, people\-first culture **How to Apply** Please send your CV/resume in English and a short note or portfolio of automations/projects you've built (screenshots, diagrams, or a short description of the problem and solution are great). Highlight: * Tools/platforms you used * The business problem you solved * The measurable impact (time saved, error reduction, etc.)