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Estimated travel not expected to exceed 10%.\n\n**About the Team** \n\nIntroducing our global COE team, specializing in gas turbine upgrades that redefine performance and efficiency! With a deep understanding of gas turbine technology and a track record of successful projects worldwide, we are the go\\-to experts for maximizing the potential of a customer’s gas turbine equipment. Our team of highly skilled engineers combines technical prowess with a customer\\-centric approach, ensuring tailored solutions that meet our customer’s specific needs. From advanced component upgrades to comprehensive system enhancements, we leverage cutting\\-edge methodologies to optimize gas turbine operations. We strive to unlock unparalleled reliability, cost savings, and operational excellence, and take our customer’s gas turbine performance to new heights!\n\n**Who is Siemens Energy?**\n\n\nAt Siemens Energy, we are more than just an energy technology company. 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Damián Carmona 10, Centro, 76020 Santiago de Querétaro, Qro., Mexico","infoId":"6384087797721912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Support Engineer","content":"**Job Description Summary**\n===========================\n\n\nJoin our dynamic team as a champion of customer success, driving meaningful results throughout the post\\-sales journey. In this role, you’ll collaborate with both internal experts and external partners to resolve technical challenges, optimize system performance, and shape innovative solutions that power continuous improvement. If you thrive on tackling complex problems, delivering outstanding service, embracing the latest technologies, and advancing your career within a forward\\-thinking global organization at the forefront of energy transformation, we invite you to be part of our mission.**Job Description**\n===================\n\n**Essential Responsibilities:**\n\n* Serve as the initial point of contact for technical issues related to GE Proficy manufacturing software systems and applications.\n* Research and troubleshoot issues involving all aspects of software solutions, including but not limited to user interface, network and communication connectivity and performance, cloud and on\\-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.\n* Troubleshoot and identify product problems for presentation to engineering or cloud infrastructure teams for resolution or disseminate appropriate information necessary to correct configuration issues.\n* Maintain accurate records of support cases and resolutions in Salesforce \\& ServiceNow.\n* Collaborate with cross\\-functional teams to improve support processes and documentation.\n* Participate in knowledge\\-sharing initiatives and contribute to internal knowledge bases.\n* Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible\n* Follow/establish external escalation path and effectively diffuse customer conflicts and bring to resolution.\n* Manage individual caseload to meet defined goals around time to solve, case age, inactivity, and utilization.\n* Provide advanced customer support in 24x7 environment\n* May be required to work overtime, on\\-call or weekends\n* Flexibility to provide onsite support, as needed\n\n **Basic Qualifications:**\n\n\n* Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.\n* Able to legally work in Mexico. This position can work remotely within the cities in which this role has been advertised.\n* Effective written and oral communication skills in English and Spanish.\n* Strong problem\\-solving skills and attention to detail.\n* Experience with ticketing systems (e.g., ServiceNow, Salesforce, Azure DevOps) and remote support tools.\n* Familiarity with GE Proficy MES or similar industrial software platforms preferred.\n\n **Desired Characteristics:**\n\n* Experience in manufacturing or industrial software sector.\n* Knowledge of cloud platforms (AWS, Azure) and virtualization technologies.\n* Exceptional troubleshooting, customer service, and analytical skills.\n* Ability to work independently with minimum direction\n* Highly motivated team\\-player\n* Ability to stay calm in pressurized situations and coach people through solving problems\n* Guides the conversation in a constructive manner; asks questions to uncover the critical information required to make decisions.\n* Seeks to understand problems thoroughly before implementing solutions. 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Engineering - Network in San Jose Iturbide
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Student Support Engineer64667724531715120
Indeed
Student Support Engineer
**Join our Team** ----------------- **Kickstart your career with Ericsson – Support Engineer (Student Opportunity)** Are you a student eager to launch your career in the tech and telecom world? Ericsson invites you to join our team as a **Support Engineer**, where you’ll gain hands\-on experience working with cutting\-edge technology, customer networks, and real\-world operational challenges. This is your chance to learn, grow, and make an impact from day one! **What you’ll do:** * Take ownership of **Customer Service Requests**, from contract checks to resolving issues. * Learn and follow Ericsson’s service processes and **Service Level Agreements**. * Investigate, analyse, and suggest solutions for **product and network challenges**. * Build strong relationships with customers through **direct communication and team collaboration**. * Support **emergency situations** to quickly restore customer networks. * Help with **software implementation** in customer networks for optimal performance. * Assist account teams in driving **add\-on opportunities** and expanding customer success. * Contribute to Ericsson’s **knowledge management**, learning and sharing best practices. **Skills \& qualities we value:** * Curiosity and eagerness to learn. * Problem\-solving mindset. * Basic knowledge of data analysis and technology trends. * Communication and collaboration skills. * Interest in customer success and network solutions. * Adaptability and willingness to take initiative. **Why Ericsson?** * Gain **real\-world experience** in a global tech leader. * Be part of a team that values **learning, collaboration, and innovation**. * Opportunity to grow your career while making a tangible impact. If you’re a motivated student ready to learn, solve challenges, and grow in a dynamic environment, we want you on our team!
C. Damián Carmona 10, Centro, 76020 Santiago de Querétaro, Qro., Mexico
Negotiable Salary
Technical Support Engineer – GIS Smart Spares64148325654145121
Indeed
Technical Support Engineer – GIS Smart Spares
**A Snapshot of Your Day (position overview)** As Engineering Service Technical support for GIS´ Smart Spares, you will work in the project team to develop the technical solution according to customer requirements. This includes the entire process, starting with clarifying fundamental questions, identifying spare parts, defining materials and tools for repairing activities and minor modifications. Documenting best practices, standard procedures, and lessons learned. Particulary, your focus will be on our service “Smart Spares”, thereby you will develop spare part concepts, to optimize the inventory stock of our customer. **How You’ll Make an Impact (responsibilities)** * Consult the “Smart Spares” service by developing a Customer’s specifi concept for spares, throughout the installed base in focus. * Elaborate cross reference and compatibility charts for components/modules of same GIS families/generations. * Taking over the entire technical clarification process of customer inquiries of the product and project business for high\-voltage switches/systems/devices in the field of GIS Switchgears. * Support of internal teams with technical questions, especially with project management/order processing, sales, purchasing and PLM in the quotation as well as order processing process. * Preparation of technical elaborations for parts as a basis for quotations or order processing in the product business. * Evaluation of Non Conformance Reporting (NCRs) with technical origin in the order case (manufacturing phase and when the component is installed). **What You Bring (requirements)** * Successfully completed technical education with a focus on mechanical\-electrical engineering or comparable. * 3\+ years of professional experience in the installation, design or maintenance of high voltage switchgear, preferably on gas\-insulated switchgear (GIS). * Experience in mechanical drawing and assembly interpretation, BOMs. Clear understanding about the application and differences of HV equipment like interrupters, disconnectors, earthing switches, etc. * Good knowledge of SAP * Fluent English, both written and spoken. * Strong communication and technical skills in interdisciplinary exchange with other technicians/engineers, as well as willingness to travel (approx. 10%) **About the Team** Due to the increasing share of renewable energies, growing energy demand, outdated infrastructure, and increasing complexity, new connections are needed. But existing networks also need upgrading and renewal to support the energy transition. **Who is Siemens Energy?** At Siemens Energy, we are more than just an energy technology company. With \~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150\-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens\-energy.com/employeevideo **Our Commitment to Diversity** Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, gender identity, sexual orientation or disability. We energize society, all of society, and we do not discriminate based on our differences. **Rewards/Benefits** * Career growth and development opportunities * Supportive work culture * Company paid Health and wellness benefits * Paid Time Off and paid holidays * Savings Fund * Parental leave and family building benefits https://jobs.siemens\-energy.com/jobs \#PAGE
C. Damián Carmona 10, Centro, 76020 Santiago de Querétaro, Qro., Mexico
Negotiable Salary
Network Engineer64148325211009122
Indeed
Network Engineer
Network Engineer functions in three main areas, Operations, Planning, and Management. **Operations:** * Actively monitoring the network and responding to alerts and verifying notifications sent by network monitoring and management systems. * Acting as first line of support for network incidents, perform initial troubleshooting and triage before categorizing and escalating incident tickets. Maintaining incident management and documentation throughout the incident’s lifecycle. **Planning:** * Coordinating and communicating maintenance windows. Working with local site IT leaders and Network administrators to provide maintenance windows and describe maintenance impact according to thorough impact analysis. * Keep track of license, maintenance, and support contracts and their expiry dates. Escalating to management when expiration dates are near. **Management:** * Documenting Infrastructure changes (Move, Add, Change, and Delete – MACD) for infrastructure devices and Network Tools. * Maintaining Asset management system and database for Infrastructure equipment and tools. * Updating and maintaining Network Management tools, Network Monitoring tools, Network analysis tools, authentication servers etc. * Updating and maintaining Network equipment firmware versions. * Performing periodic security and network audits and present results reports. Follow\-up security measures according to the area, activity and organizational structure. All employees responsible for each operation is carried out attached to legal requirements, environmental policy and environmental procedures that apply in your area. Provide resources when required by the EMS. Apply:elara2@intevaproducts.com
C. Damián Carmona 10, Centro, 76020 Santiago de Querétaro, Qro., Mexico
Negotiable Salary
Customer Order Engineer63840878373635123
Indeed
Customer Order Engineer
**A Snapshot of Your Day** Are you interested in joining a global team that is driving the energy transformation? At Siemens Energy, you can. Our technology is key, but our people make the difference. Great minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. We’re looking for a passionate engineer to collaborate with the global COE team. This COE, Customer Order Engineer, will provide technical support for modernization and upgrades to Large Gas Turbines (LGT). The COE will be responsible for ensuring the full scope of the upgrade is implemented from identifying the parts required for the upgrade, providing input for the relevant controls changes, and completing the project by performing thermodynamic calculations and evaluations to ensure all performance expectations are met. **How You’ll Make an Impact** * Provide Technical leadership for assigned upgrade projects from change order execution through final validation and customer acceptance. * Analyze change order requirements, technical specifications and established scope definitions to define upgrade requirements and relevant deliverables. * Collaborate with design engineering, project management, and procurement teams to verify that all required components are properly defined and delivered to support the outage schedule. * Ensure correct turbine configuration and compatibility of upgrade components with existing turbine configurations. * Perform Thermodynamic calculations/evaluations of the GT based on operational data. * Collaborate with I\&C engineering on controls changes required to support implementation of the upgrade. * Support Performance testing on\-site to prove power and/or efficiency associated with an upgrade. **What You Bring** * Bachelor or Master’s Degree in Mechanical, Aerospace, or Electrical Engineering ( or other related technical field) * 5\+ years of working experience in gas turbine engineering, preferable in upgrades, field service or Customer Order Engineering * Product knowledge: strong understanding of gas turbine systems, components, and GT thermodynamic modeling * Software: Proficient in MS\-Office, SAP, Teamcenter and PCM documentation. * Tools: Familiar with Gas Turbine as well as combined cycle thermodynamic calculation methodologies. * Partnership skills: Collaborate with team colleagues in multiple time zones. * Networking skills: Establish relationships and build networks in a globally distributed team, connect with the service engineering component groups, other engineering groups (BOP, I\&C) and project management. * Fluent in English * Travel may be required for execution of COE efforts. Estimated travel not expected to exceed 10%. **About the Team** Introducing our global COE team, specializing in gas turbine upgrades that redefine performance and efficiency! With a deep understanding of gas turbine technology and a track record of successful projects worldwide, we are the go\-to experts for maximizing the potential of a customer’s gas turbine equipment. Our team of highly skilled engineers combines technical prowess with a customer\-centric approach, ensuring tailored solutions that meet our customer’s specific needs. From advanced component upgrades to comprehensive system enhancements, we leverage cutting\-edge methodologies to optimize gas turbine operations. We strive to unlock unparalleled reliability, cost savings, and operational excellence, and take our customer’s gas turbine performance to new heights! **Who is Siemens Energy?** At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90\+ countries while ensuring our climate is protected. With \~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150\-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens\-energy.com/employeevideo **Our Commitment to Diversity** Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. **Rewards/Benefits** * Career growth and development opportunities * Supportive work culture * Company paid Health and wellness benefits * Paid Time Off and paid holidays * Savings Fund * Parental leave and family building benefits https://jobs.siemens\-energy.com/jobs -------------------------------------
C. Damián Carmona 10, Centro, 76020 Santiago de Querétaro, Qro., Mexico
Negotiable Salary
Customer Support Engineer63840877977219124
Indeed
Customer Support Engineer
**Job Description Summary** =========================== Join our dynamic team as a champion of customer success, driving meaningful results throughout the post\-sales journey. In this role, you’ll collaborate with both internal experts and external partners to resolve technical challenges, optimize system performance, and shape innovative solutions that power continuous improvement. If you thrive on tackling complex problems, delivering outstanding service, embracing the latest technologies, and advancing your career within a forward\-thinking global organization at the forefront of energy transformation, we invite you to be part of our mission.**Job Description** =================== **Essential Responsibilities:** * Serve as the initial point of contact for technical issues related to GE Proficy manufacturing software systems and applications. * Research and troubleshoot issues involving all aspects of software solutions, including but not limited to user interface, network and communication connectivity and performance, cloud and on\-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality. * Troubleshoot and identify product problems for presentation to engineering or cloud infrastructure teams for resolution or disseminate appropriate information necessary to correct configuration issues. * Maintain accurate records of support cases and resolutions in Salesforce \& ServiceNow. * Collaborate with cross\-functional teams to improve support processes and documentation. * Participate in knowledge\-sharing initiatives and contribute to internal knowledge bases. * Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible * Follow/establish external escalation path and effectively diffuse customer conflicts and bring to resolution. * Manage individual caseload to meet defined goals around time to solve, case age, inactivity, and utilization. * Provide advanced customer support in 24x7 environment * May be required to work overtime, on\-call or weekends * Flexibility to provide onsite support, as needed **Basic Qualifications:** * Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience. * Able to legally work in Mexico. This position can work remotely within the cities in which this role has been advertised. * Effective written and oral communication skills in English and Spanish. * Strong problem\-solving skills and attention to detail. * Experience with ticketing systems (e.g., ServiceNow, Salesforce, Azure DevOps) and remote support tools. * Familiarity with GE Proficy MES or similar industrial software platforms preferred. **Desired Characteristics:** * Experience in manufacturing or industrial software sector. * Knowledge of cloud platforms (AWS, Azure) and virtualization technologies. * Exceptional troubleshooting, customer service, and analytical skills. * Ability to work independently with minimum direction * Highly motivated team\-player * Ability to stay calm in pressurized situations and coach people through solving problems * Guides the conversation in a constructive manner; asks questions to uncover the critical information required to make decisions. * Seeks to understand problems thoroughly before implementing solutions. Asks questions to clarify requirements when ambiguities are present. Implements clean, concise solutions that address the requirements at hand. * Fosters a strong working relationship with customer in order to generate a clear understanding of their needs and concerns; possesses ability to think from clients’ perspective. **Technical Expertise:** * Proficy: Plant Applications, Operations Hub, Workflow * Databases: SQL, Postgres * Containerization: Docker, Kubernetes * Operation Systems: Windows, Linux * Cloud: AWS, Splunk Observability \& Search * Web Server: Apache, IIS * Messaging: Kafka, MQTT * Networking, Security, SSL/TLS Certificates * Programming: REST API, Python, Java, SQL \#LISG1 **Additional Information** ========================== **Relocation Assistance Provided:** No \#LI\-Remote \- This is a remote position
C. Damián Carmona 10, Centro, 76020 Santiago de Querétaro, Qro., Mexico
Negotiable Salary
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