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AUTOMOTIVE MECHANICAL ENGINEER
Job Summary: This role involves comprehensive post-sale customer service, including problem reception, service order management, customer communication, and policy application, with a focus on electric vehicles and motorcycles. Key Highlights: 1. Technical experience in after-sales service for electric vehicles/motorcycles. 2. Proactive communication with customers to resolve issues and ensure satisfaction. 3. Management and tracking of after-sales service orders. **Requirements:** * Prior experience in the electric vehicle, motorcycle, or home appliance sectors will be valued; **at least one year of relevant experience is required.** * Completed bachelor’s degree * Technical experience in after-sales service for electric vehicles/motorcycles, and familiarity with the principles, fault diagnosis, and repair processes of major electric vehicle components (battery, motor, controller, charger). * English reading and writing skills, capable of communicating with the business team and reading technical documentation in English **Responsibilities:** * Customer consultation and issue reception * Receive post-sale customer inquiries (distributors / end users) via telephone, WhatsApp, email, or system. * Record and categorize customer issues (vehicle malfunctions, part replacements, warranty requests, etc.) and create after-sales service orders. * Preliminarily determine responsibility based on issue type (customer usage / product quality / transit damage). * Track after-sales service orders * Timely assign customer issues to regional engineers or technicians. * Monitor resolution progress of service orders to ensure feedback within the stipulated timeframe. * Coordinate spare parts shipment, returns, and repair status updates. * Periodically compile statistics on types and frequency of post-sale issues to support product quality improvement. * Customer communication and follow-up * Conduct customer satisfaction follow-ups for those who have received repairs or spare parts shipments. * Collect customer feedback * Manage customer complaints and promptly report serious issues or potential public opinion incidents. * Application of after-sales service policies * Understand and correctly apply company warranty policies and spare parts pricing. * Guide distributors to properly complete after-sales service requests. * Explain and document cases not meeting warranty requirements. * Update after-sales service records and spare parts inventory entries/exits daily. We offer monthly bonuses: Attendance and meal allowances Working hours: Monday–Friday 9 a.m.–6 p.m. Saturday 9 a.m.–2 p.m. SAHUAYO Lázaro Cárdenas Mich. Position type: Full-time Salary: $13,500.00 – $15,000.00 per month Work location: On-site employment
Independencia 109, Santuario, Centro Tres, 59000 Sahuayo de Morelos, Mich., Mexico
$MXN 13,500-15,000/year
Indeed
Administrative Assistant and Licensing Specialist
Position Summary: We are seeking an Administrative Assistant with experience in SCT procedures, driving skills, and the ability to manage vehicle-related documentation and resolve issues. Key Highlights: 1. Experience in SCT procedures 2. Comprehensive management of vehicle-related documents and procedures 3. Service-oriented attitude and conflict resolution ***AUTOLIQUIDOS FG*** ***We require:*** \_ **Administrative Assistant with experience in SCT procedures** \_ \- Experience in SCT procedures \- Ability to drive both automatic and standard transmission vehicles \- Flexible working hours \- Excellent personal presentation \- Strong verbal communication skills \- Willingness to travel \- Conflict resolution skills \- Decision-making ability \- Service-oriented attitude Responsibilities: \- Insurance policies and invoices for each unit (invoice letter) \- Vehicle registration card procedures \- SCT registration, deregistration, or modification procedures; procedures for replacement of lost license plates or registration cards (theft report) \- Valid vehicle inspections \- SCT traffic fines delivered by traffic authorities; follow-up on payment or legal challenge with attorney \- Follow-up on double-articulated vehicle procedure in Monterrey, ensuring validity \- Unit file control, including utility and personal vehicles \- Payment of vehicle ownership taxes; registration, deregistration, or modifications with the Government of the State of Tamaulipas and Querétaro, as applicable We offer: \- Working hours Monday to Friday, 8 a.m. to 6 p.m. \- Weekly salary plus statutory benefits \- Permanent employment contract \- Uniforms \- Immediate hiring For further information, contact Human Resources at **442\-812\-3485**; this vacancy is located in Tampico, or send your CV to the email address ***recursoshumanos@autoliquidos\-fg.com*** Job Type: Full-time, Indefinite-term Salary: $11,000\.00 \- $12,000\.00 per month Benefits: * Option for indefinite-term contract * Free uniforms Work Location: On-site employment
C4J5+MC Puerto Industrial Altamira, Tamps., Mexico
$MXN 11,000-12,000/year
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