LM051: Retail Service Agent

Description

Position Summary: Advise and offer products and services to customers, perform administrative and customer service tasks, and ensure an excellent customer experience. Key Highlights: 1. Customer service and product/service sales 2. Administrative and operational branch management 3. Problem resolution and development of customer solutions Involves the completion of administrative tasks and coordination relating to the front\-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office\-based activities. General Job Description: Advise and offer the full range of products and services to customers to achieve the Organization’s sales objectives, as well as develop frequent and credit customers. * Performs a variety of customer service, administrative, and office tasks requiring direct or indirect interaction with customers. * Assists customers with package tracking, answers questions about FEC products and counter or telephone sales services. * Verifies packages to ensure proper labeling, content legality—including weight and size—appropriate packaging, insured value, special handling requirements for hazardous materials, and compliance with destination customs documentation requirements. * Supports budget adherence, revenue/expenditure management, and helps optimize branch profitability through resource optimization. * Is responsible for opening and closing the branch, maintains a clean workspace, inspects furniture and work materials, and respects customer service timeframes. * Identifies new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments, and presents sales opportunities. * Ensures an excellent customer experience by developing and delivering appropriate solutions to diverse customer issues. * Follows up on commercial and administrative processes, communicating with involved departments. Responsible for safeguarding company values and preventing deviations, shortages, and improper handling in the WSC. * Requests necessary supplies for daily shipment documentation and packaging. * These are the primary responsibilities performed with greatest importance or frequency Minimum Requirements: Minimum Education Level: * Completed high school diploma or equivalent. * Language: Proficiency in English. Minimum Experience: * Two (2\) years of face-to-face sales and/or customer service experience * Demonstrates solid knowledge in handling cash and in-kind assets. * Prior experience at FedEx SCS Warehouse with strong operational knowledge and understanding of key customer requirements. Minimum Required Skills: * Ability to lift 34 kg and maneuver packages weighing up to 68 kg using appropriate equipment * Accuracy and attention to detail * Planning and organizational skills * Interpersonal skills * Problem-solving ability * Ability to determine and coordinate tasks for oneself and others * Strong interpretation skills with experience translating specific customer instructions into viable requirements * Proficiency in using technological tools, e.g., scanner/printer/intranet, etc., including basic maintenance tasks * Strong general office skills, including typing, filing, and computer literacy * Strong communication and interpersonal skills * Clear and articulate voice * Clean and neat appearance **Instructions for Internal Application to Bulletin** If you are interested in applying, please **upload a single PDF file** containing the following documents: 1\.**Updated resume** 2\.**Letter of intent** This file must be uploaded in the **Workday** system, in the field corresponding to the **resume**. **Important:** Based on LAC People Manual Policy 4\-15, Career Opportunity: *"An employee’s failure to provide complete information clearly demonstrating whether they meet the qualifications required for the advertised position may result in their not being considered."* ️ **Bulletin Validity Period:** **May 19–26, 2026** FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.