**Join our team as a Telephone Customer Service Agent (Contact Center)** Do you enjoy helping people and communicating easily? We are looking for talent for our **Contact Center**, where you will provide customer service and support in collections processes, becoming part of a funeral services company with nationwide presence and a strong human-centered focus. **Your main responsibilities** * Provide telephone and messaging support to our customers. * Follow up on requests and make outbound calls according to established procedures. * Enter and keep information updated in internal systems. * Achieve the department’s operational and quality objectives. * Identify and report cases requiring special attention. **Candidate profile we seek** * Minimum of **6 months’ experience** in call centers. * Knowledge of customer service; collections experience is a plus. * Minimum academic level: **high school incomplete**. * Basic proficiency with digital tools and ability to learn quickly. * Clear communication, professional attitude, and empathetic demeanor. * Commitment, initiative, and results orientation. **Position details** * **8-hour daily shift**, plus one hour for rest. * **One day off per week**. * Possibility of **remote work**, based on performance. **What we offer** * Performance-based bonuses starting from the third month. * Statutory benefits from day one. * Additional benefits and exclusive discounts. * Professional growth and job stability. **Work location: Monterrey Center** Employment type: Full-time Salary: $10,000.00 per month Benefits: * Free uniforms Workplace: On-site employment