**Dual Training Technological Institute** We are an educational institution that, for over 10 years, has been committed to the holistic development of its students, combining theory with practice to ensure meaningful and high-quality learning. * Location: Colonia Ensueños, Cuautitlán Izcalli, State of Mexico (Near LUNA PARC Plaza) We require the talent and skills of an experienced administrative professional with experience in the educational sector. The successful candidate must be extroverted and friendly, with a genuine personality and a natural talent for **customer service**. Their objective is to support the administrative and academic management of the educational institution through the analysis, control, and monitoring of processes, ensuring compliance with regulations, operational efficiency, and proper administration of resources, data, and academic documentation. *Responsibilities:* * Support enrollment, re-enrollment, academic control, and certification processes. * Prepare academic and administrative performance reports. * Coordinate schedules, classrooms, timetables, and resources for academic activities. * Track internal and external procedures (educational authorities, suppliers, internal departments). * Monitor compliance with institutional policies, regulations, and procedures. * Support budget planning and expense control for the department. * Provide assistance to students, teachers, and administrative staff regarding academic processes. * Resolve incidents and channel requests according to institutional protocols. **Job Requirements:** * Technical degree in Administration or related field. * Preferred: Courses or diplomas in school management, data analysis, or educational administration. * Knowledge of current educational regulations. * Data analysis and visualization. * Effective oral and written communication. * Experience in Customer Service. * Excellent personal presentation. * Basic knowledge of Microsoft Office. * Problem-solving skills. * 1 year of experience in a similar position. * Flexible availability of schedule. * Must reside no more than 30 minutes from our facilities. *Skills:* * Friendly * Proactive * Dynamic * Creative * Frustration-tolerant * Interpersonal relationship management. * Teamwork * Customer service **Benefits and Additional Perks** * Monthly salary of $9,500.00 net per month * Biweekly payment * Christmas bonus equivalent to 22 days * Direct hiring * Schedule: Monday to Friday 09:00–17:00 hrs, Saturday 08:00–16:00 hrs, Sunday shift 08:00–14:00 hrs (Rest days rotate between Sunday and Monday) * In-person modality * Opportunities for training and professional development * Dynamic and collaborative work environment. Job type: Full-time Salary: $9,500.00 per month Benefits: * Study support * Sick days * Option for indefinite-term contract * Free uniforms * Additional vacation days or paid leave Education: * Completed higher technical degree (Preferred) Work location: On-site employment