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Santa Catarina, N.L., Mexico","infoId":"6484471030681912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Transportation Analyst","content":"**Career Area:**\n\n\nSupply Chain and Logistics**Job Description:**\n\n**Your Work Shapes the World at Caterpillar Inc.**\n\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\n\n**Role:**\n\n\nProvides day\\-to\\-day technical and administrative support for logistics staff and activities.\n\n**What you'll do:**\n\n* Tracking and reporting on activities, costs and expenditures for all transportation modes.\n* Verifying documents and checklists are accurate and complete. \n\nNotifying customers of shipping or receiving schedules and of any logistics problems.\n* Communicate effectively with shippers, carriers and CAT facilities on load’s status.\n* Collaborate with transportation partners on maintaining loads updated with accurate ETAs and milestones.\n\n**Education Required:**\n\n* Bachelor's degree or undergraduate degree related to a Supply Chain field of choice\n* Fluent English (Intermediate to Advanced)\n\n\nIn this role, you will have the opportunity to bring your unique skills and experiences to the table.\n\n**Below are some of the most important skills that are required in this position:**\n\n**Accountability**\n\n* Complete assigned tasks and seek help when necessary.\n* Maintain a positive attitude to achieve objectives.\n* Deliver assignments according to established quality standards.\n* Follow directions regarding time and effort required to meet work objectives.\n* Possess practical background and expertise in similar roles involving planning, negotiation, and customer service, preferably within the transportation sector.\n\n**Accuracy and Attention to Detail**\n\n* Ensure accuracy in assigned functions and tasks.\n* Identify activities that require attention to detail.\n* Apply procedures to guarantee error\\-free results.\n* Prevent mistakes that could impact the unit or function.\n* Advanced proficiency in Microsoft Excel and Office tools to ensure accuracy in reporting and analysis.\n\n**Planning and Organizing**\n\n* Adjust priorities when conditions change or new information arises.\n* Accurately estimate time and resources needed to complete tasks.\n* Define key assignments, schedules, and process steps.\n* Apply the concept of “critical path” to meet deadlines and keep larger projects on track.\n* Demonstrated expertise in planning and organizing operational and/or logistical processes.\n\n**Service Excellence**\n\n* Provide customer service that meets high\\-quality standards.\n* Recognize and avoid poor or mediocre service practices.\n* Manage customer perceptions and expectations to enhance service delivery.\n* Contribute to business benefits derived from delivering exceptional service.\n* Strong background in customer service and negotiation to ensure effective and satisfactory relationships.\n\n**Considerations for the best candidates:**\n\n* Have worked in a similar or related position to Transportation\n* Advanced English\n\n**Additional information:**\n\n* Don't forget to place your CV\n* 24/7 schedule availability required\n* This vacancy is 100% face\\-to\\-face and the location is Santa Maria\n* Relocation Assistance is not available for this position.\n\n**Final details:**\n\nPlease frequently check the email associated with your request, including the spam/junk folder, as this is the primary correspondence method. If you would like to know the status of your application, please use the candidate login on our employment website as it will reflect any updates on your status.\n\n**The Caterpillar Code of Conduct states that we will select and place personnel based on their qualifications for the work to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age, or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for entry, permanence or job promotion.**\n\n**Posting Dates:**\n\n\nDecember 23, 2025 \\- January 6, 2026\nCaterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply\n\n\nNot ready to apply? 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The Product Support Representative will act as the direct link between the ASP, Dealers, Customers, and the Manufacturing Support teams, including but not limited to Engineering, Technical Publications and Product Management. \n\n \n\nWhat you’ll do* Receives calls from customers on equipment operating troubles. Interview customers to understand the operating symptoms, then advise the customer on the course of action by explaining the possible solutions and the steps to restore equipment to safe and efficient operation.\n* Receive inquiries from customers to obtain warranty and operating information on Genie products. 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May travel to customer locations on an occasional basis to oversee and repair operational issues with Genie products.\n* Performs other duties as assigned that support the overall objective of the position.\n\n \n\nWhat you’ll bring* Must be fluent in English to work with customers in the US and MX\n* 3\\+ years’ experience within the Technical Service business within the heavy equipment or similar industry.\n* Technical knowledge of aerial work platforms.\n* Hands\\-on knowledge of Genie products is preferred.\n* Ability to explain technical and mechanical concepts to customers.\n* Ability to work and organize with minimal guidance based on a good service\\-oriented attitude.\n* Ability to communicate to internal functions through all available mediums.\n* Proficient with MS Office including Excel, Word and PowerPoint.\n* Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products. (computers, hand tools and digital devices).\n* Good verbal and written communication skills.\n* Ability to manage expectations and effectively convey customer needs to colleagues and functions throughout the company.\n* Must be a team player and 100% results orientated and ability to work under pressure\n* Must be able to learn and maintain a broad knowledge of the manufacturer’s new and recent products.\n* Demonstrate time management and organizational skills.\n* Ability to multi\\-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments\n\n \n\nWhy join us* We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.\n* Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.\n* Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.\n* We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.\n* We are committed to helping team members reach their full potential.\n* Through innovation and collaboration, our vision remains forward\\-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.\n* We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death \\& dismemberment (AD\\&D), short\\-term and long\\-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.\n* For more information on why Terex is a great place to work click on the link \\- Careers \\| Terex Corporate\n \n\nIf you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.\nTerex Overview:\nTerex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best\\-in\\-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission\\-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.\nAt Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. 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(NYSE: AYI) is a market\\-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. \n\n \n\nWe are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location\\-aware applications.\n\n \n\nYou may utilize this posting to upload your resume and information.\n\n**Job Summary**\n---------------\n\n\nThe primary role for this position is to enhance the customer experience while providing technical support for our control’s product lines via telephone and e\\-mail to internal and external customers. Functions of the role include but are not limited to troubleshooting, identifying replacement part numbers, programming assistance and answering questions regarding wiring and wiring details. Will attend ongoing trainings to continue the closing of knowledge gaps and improve their ability to support internal and external customers more efficiently.\n\n**Key Tasks \\& Responsibilities (Essential Functions)**\n-------------------------------------------------------\n\n* Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings.\n* Provides Building Management System Integration Support: BACnet, MSTP, ADR.\n* Answers general design questions.\n* Assists with novice to advanced programming of equipment: Standalone Devices, Networked Devices.\n* Assist with troubleshooting of equipment, Software, FW, Wiring, Cabling, Programming\n**Skills and Minimum Experience Required**\n------------------------------------------\n\n* Customer Service Experience\n* Knowledge of the fundamentals of electrical, digital and analog control systems\n* Strong technical aptitude\n* Results Driven\n* Conflict Management Skills\n* Excellent Customer Service/Communication\n* Team Player\n* Lighting Controls Commissioning Experience\n* IT Networking Experience\n* Building Management System Experience\n* Bi\\-Lingual English/Spanish/French\n\nWe value diversity and are an equal opportunity organization. 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With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers \\- amazing companies that help feed the world, provide life\\-saving medicine on a global scale, and focus on clean water and green mobility \\- our people are energized problem solvers that take pride in how the work we do changes the world for the better.\n\n\nWe welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!\n\n\nJob Description\n\n\n**Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive and sustainable, With more than 28,000 employees who make the world better every day, we know we have something special.**\n\n**We welcome all makers, forward thinkers, who are looking for a place to make an impact. And if that's you we would love to have you join us!**\n\n**Responsibilities:**\n\n**• Manage the annual training plan for plant personnel**\n\n**• Ensure and coordinate the onboarding of new employees**\n\n**• Collaborate with other departments to conduct training needs assessments (TNA) for employees and union members**\n\n**• Develop and implement operations, the training plan for operational personnel based on the TWI methodology and measure its effectiveness**\n\n**• Ensure compliance with plant indicators (Competency Matrix)**\n\n**• Responsible for audits specific to their area (STPS, ISO 9001, ISO 45001, ISO 14001, and other applicable audits)**\n\n**• Manage the STPS website (DC1, 2, 3, 4, and 5\\)**\n\n**• Control training records and ensure evidence of training completion.**\n\n**• Assign training according to job positions using Workday**\n\n**• Support the department's event coordination**\n\n**• Maintain up\\-to\\-date information on training providers**\n\n**• Ensure compliance with company policies**\n\n**• Attend company\\-requested training sessions**\n\n**• Coordinate the Training area to ensure, together with trainers, the proper administration and delivery of necessary training to required personnel**\n\n**• Manage the time and activities of trainers**\n\n**• Manage external training from purchase order creation to execution and follow\\-up**\n\n**Will have :**\n\n* **Experience in manufacturing and knowledge of its operations.**\n* **2\\+ years of experience as a course instructor and workshop facilitator.**\n* **STPS regulations (DC\\-3, DC\\-4\\).**\n* **Training Needs Analysis (TNA).**\n* **Design and execution of technical and safety training programs.**\n* **Training metrics and KPIs.**\n* **Desirable: knowledge of management systems (ISO 9001, ISO 45001, IATF 16949\\).**\n\n**Desirable: Management of LMS platforms and training databases**\n\n**What we offer**\n\n* **Savings Fund doubled by us**\n* **Food coupons**\n* **Subsidized cafeteria**\n* **Transportation services**\n* **Comprehensive mindfulness programs with a premium membership to Calm**\n* **Volunteer Paid Time off available after 6 months of employment for eligible employees**\n* **Employee Assistance Program**\n* **Personalized wellbeing programs through our OnTrack program**\n* **On\\-demand digital course library for professional development**\n* **Retirement benefits**\n* **Life Insurance**\n\n**At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. 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