Learning & Development Trainer – Customer Service | Monterrey, Mexico

Description

Summary: The LEGO Group is seeking a Customer Service Onboarding Trainer to design and deliver engaging induction experiences for new Consumer Services Advisors. Highlights: 1. Inspire and prepare new Consumer Services Advisors from day one. 2. Design and deliver fun, reliable, and engaging training experiences. 3. Support new hires during their first live customer interactions. ***Do you enjoy developing talent and creating engaging learning experiences that truly make an impact?*** *At The LEGO Group, we are looking for a Customer Service Onboarding Trainer based in Monterrey who will inspire and prepare our new Consumer Services Advisors from day one of their career journey.* *If you believe training should be structured, dynamic, and memorable, this opportunity is for you.* **Your Mission** *Design and deliver fun, reliable, knowledgeable, and engaging induction training experiences for new hires, ensuring they start their journey with the skills, confidence, and mindset needed to deliver world\-class service.* ***Start Date: April 27th, 2026*** ***Onboarding Training Period: April 27th – June 29th, 2026*** ***Employment Type: Permanent*** ***Travel: This role may involve some travel requirements to Tempe, Arizona, USA.*** **Key Responsibilities** * Facilitate in\-person New Hire Induction Training * Review and continuously improve training materials * Design and create engaging onboarding content using strong instructional design techniques * Collaborate closely with Team Leaders, Resource Planning, and other stakeholders * Share best practices globally to support continuous improvement * Role model LEGO values, Diversity \& Inclusion, and leadership behaviors * Evaluate advisor performance and provide real\-time coaching and feedback * Support new hires during their first live customer interactions **About the Team** *Consumer \& Shopper Engagement supports The LEGO Group by delivering world\-class service through meaningful consumer interactions. We believe exceptional service starts with exceptional training.* *This role plays a key part in executing our global onboarding strategy and ensuring every new employee receives a best\-in\-class welcome experience.* **What We’re Looking For** * Certification in Learning \& Development or a related field * Experience within a Customer Service or Contact Center environment * Good Knowledge of updating and creating eLearning content * Strong PowerPoint skills * Intermediate proficiency in MS Word, Excel, SharePoint, and MS Teams * Excellent communication skills and confidence presenting to large groups * Strong collaboration and relationship\-building skills * Creative and independent problem\-solving abilities * Ability to organize and prioritize work effectively * Availability Monday through Friday during all training sessions * Availability to attend in\-person sessions in the Monterrey office * Proven experience delivering training * Strong knowledge of the full training cycle and instructional design techniques ***Come build meaningful learning experiences with us.*** Tipo de puesto: Tiempo completo Sueldo: $25,000\.00 \- $35,000\.00 al mes Beneficios: * Aumentos salariales * Caja de ahorro * Descuentos y precios preferenciales * Horarios flexibles * Opción a contrato indefinido * Programa de referidos * Seguro de vida * Trabajo desde casa * Vales de despensa Experiencia: * Entrenamiento: 1 año (Obligatorio) Idioma: * Inglés Avanzado (Obligatorio) Disponibilidad para viajar: * 25 % (Obligatorio) Lugar de trabajo: remoto híbrido en Monterrey, N. L.