Customer Experience & Export Operations

Description

Job Summary: We are seeking an organized, proactive individual with excellent attention to detail for the Customer Experience & Export Operations department, combining customer service, logistics, and operational coordination. Key Highlights: 1. Dynamic role involving customer service, logistics, and international operations. 2. Opportunity to work with clients in Mexico and the United States. 3. Professional development within a highly operationally monitored environment. At Innovaqua, we seek an organized, proactive individual with excellent attention to detail to join our Customer Experience \& Export Operations department. This position combines customer service, sales follow-up, logistics, operational coordination, and international communication. We are looking for someone with initiative, strong problem-solving skills, and the ability to consistently follow up with customers and internal processes. We work with clients in Mexico and the United States; therefore, a key component of this role is coordinating international shipments, tracking maintenance activities, and supporting customers throughout their entire purchasing and after-sales process. Main Responsibilities: * Customer service and follow-up via WhatsApp, email, and phone calls. * Generating purchase, maintenance, and replacement part reminders. * Sales follow-up and support for customer re-purchase and retention strategies. * Coordination of technical services and maintenance scheduling. * Purchase order management, order processing, and logistics tracking. * Generation of shipping labels and assistance with order preparation/packaging. * Consistent communication with customers regarding the status of their orders and services. * Recording and updating customer history logs. * Researching and tracking historical customer information to maintain traceability and context for long-term accounts. * Communicating with international customers to monitor customs processes and exports. * Requesting and tracking documentation required for imports/exports (Tax ID, SSN, EIN, and related documents). * Resolving and tracking incidents with courier services and international logistics providers. * Internal coordination with Marketing, Operations, and Logistics departments. * Supporting internal campaigns, promotions, and event follow-up. Ideal Profile: * Excellent verbal and written communication skills. * Intermediate or advanced English proficiency. * Strong attention to detail and organizational ability. * Ability to work effectively under constant supervision and manage multiple tasks simultaneously. * Proactive, solution-oriented, and self-motivated individual. * Ability to consistently handle phone calls and customer follow-up. * Operational curiosity and ability to research information and connect customer background details. * Interest in customer experience, international logistics, and operations. * Basic/intermediate proficiency in Excel, Google Sheets, and digital tools. Recommended Majors: * Business Administration * International Relations * International Business * International Trade * Logistics * Related fields Plus: * Prior experience in customer service or logistics. * Familiarity with Shopify, CRM systems, courier services, or management platforms. * Interest in customs procedures and international trade. We seek responsible, organized individuals eager to grow within a dynamic, highly operationally monitored environment. Salary: $4,500\.00 \- $6,000\.00 per month Benefits: * Complimentary beverages * Employee discount * Free parking * Flexible working hours Workplace: On-site employment