Application Support Agent

Description

Position Summary: We are seeking an Application Support Agent to serve as the first point of contact for users, resolve issues, track tickets, and document and train users on applications. Key Responsibilities: 1. User support and assistance for internal and external users 2. Resolution of first-level application issues 3. Ticket tracking and customer training Terminal Logistics is seeking an **APPLICATION SUPPORT AGENT**. **Work Location:** AIFA Airport. We seek a candidate with knowledge in information technology, application development, and support, who will serve as the first point of contact for internal and external users: * Customer support and issue resolution: Provide first-line support to customers using various applications and software programs; resolve first-level issues or, when necessary, classify and route more complex requests to the appropriate personnel. * Customer follow-up: Track support or application development tickets. * Proper documentation of support requests and resolutions. * Conduct scheduled demonstrations or training sessions for customers regarding relevant updates. Requirements: * Basic knowledge of application development and technical support. * Proficiency in Microsoft Office suite. * Minimum education: Completed high school diploma; Technical degree in computing or related field; Incomplete Bachelor's or Engineering degree in systems or related field; Bachelor's or Engineering degree in systems or related field. * Flexible availability to accommodate work schedule. We offer: * Monthly gross salary of $17,100 to $20,100 (pre-tax) * 10% monthly food vouchers * 13% savings fund contribution * 30-day year-end bonus * 40% vacation premium * Life insurance * Statutory benefits * **Rotating schedule from Monday to Friday** ***(1st shift: 6 AM–3 PM \- 2nd shift: 2 PM–10:30 PM \- 3rd shift: 10 PM–6 AM \- 4th shift: 9 AM–6 PM.*****)** **Days off: Saturdays and Sundays