Indeed
PCI Technical and Hardware Support Specialist
PCI Technical and Hardware Support Specialist
Company: SICCOB Solutions
Department: Technology and Infrastructure / Technical Support
Reports to: Infrastructure Manager or Technical Support Coordinator
1. Position Objective
Provide specialized hardware technical support, ensuring the proper operation, integration, and performance of internal computer components, with emphasis on interconnection technologies such as Peripheral Component Interconnect (PCI) and PCI Express (PCIe). The professional must align their performance with SICCOB Solutions’ values of collaboration, integrity, and operational excellence.
2. Key Responsibilities
Specialized Technical Tasks:
* Diagnose, install, configure, and maintain expansion cards (graphics, sound, network, data acquisition) in PCI and PCIe slots.
* Ensure physical and electrical compatibility of hardware components with motherboard PCI/PCIe standards.
* Troubleshoot performance issues, resource conflicts (IRQ, memory addresses), and connection errors in PCI/PCIe devices.
* Perform preventive and corrective maintenance on equipment, including cleaning and physical inspection of expansion slots.
* Advise on hardware component selection, considering versions, bandwidth, and technical specifications of PCIe interfaces (x1, x4, x8, x16).
* Document technical procedures, hardware configurations, and component inventory.
Service and Collaboration Tasks:
* Respond to and resolve technical support tickets related to hardware failures.
* Collaborate with the Systems team to integrate new or specialized hardware into the company’s technology infrastructure.
* Train end users or junior technical staff on handling and maintaining internal computer hardware.
* Maintain an organized and up-to-date stock of critical components and spare parts.
3. Requirements and Skills
Education and Experience:
* Technician or Engineer in Computer Science, Computer Systems, Electronics, or related field.
* Minimum 2 years of hands-on hardware technical support experience, including practical installation and diagnosis of expansion cards.
* In-depth, demonstrable knowledge of PC architecture, connection standards (PCI, PCIe, legacy AGP), and component compatibility.
* Experience using hardware and software diagnostic tools.
Technical Skills (Hard Skills):
* Mastery of PCIe concepts including bandwidth, transfer speed, and generations (1.0, 2.0, 3.0, 4.0).
* Ability to read technical specifications for motherboards and expansion cards.
* Proficiency with operating systems (Windows, Linux) for driver installation and conflict resolution.
* Basic knowledge of electricity and safe use of measurement instruments (multimeter).
Personal Competencies (Soft Skills) – Aligned with SICCOB Solutions:
* Service Orientation and Collaboration: Proactive attitude to support colleagues and internal users, fostering a teamwork-oriented work environment.
* Integrity and Reliability: Responsible handling of company equipment and components, with transparency in spare parts management and issue resolution timelines.
* Attention to Detail and Methodology: Rigor in diagnostic, installation, and documentation processes to avoid errors impacting operations.
* Learning Agility: Commitment to staying current with hardware trends and connectivity standards.
* Effective Communication: Ability to clearly and respectfully explain technical problems and solutions to non-technical audiences.
4. Work Environment and Conditions
* Primarily on-site work (office or support center), with occasional travel for critical incident response.
* Use of electrostatic discharge (ESD) protection tools (wrist straps, mats).
* Constant interaction with personnel from various departments across SICCOB Solutions.
* Opportunity to participate in infrastructure technology upgrade or renewal projects.
5. What SICCOB Solutions Offers
* Integration into a company with strong values and a collaborative work environment.
* A pivotal role directly impacting organizational operational continuity and productivity.
Gross monthly salary: 14,500.00 to 18,000.00 pesos
Plus statutory benefits.
Position type: Full-time
Salary: $14,500.00 – $18,000.00 per month
Benefits:
* Free uniforms
Work location: On-site employment

C. 20 131, Carlos Salinas de Gortari, 77934 Bacalar, Q.R., Mexico
$MXN 14,500-18,000/year