Technical Support

Description

Position Summary: We are seeking a Junior Technical Support Executive to provide user support and assistance, manage tickets, and record incidents in a dynamic environment. Key Highlights: 1. Experience in serving internal and external customers. 2. Ongoing training and internal process development. 3. Service-oriented attitude and solution-focused approach. **We\* are looking for** a Junior Technical Support Executive\* to join a company located in the **Coyoacán borough**, approximately **15 minutes from Plaza Perisur**. **Required Profile** * Completed technical degree **(mandatory).** * Prior experience serving internal and external customers. * Proficiency in Microsoft Office suite and basic-to-intermediate Excel skills. * Willingness to undergo training and learn internal processes. * Must reside no more than **1.5 hours** from the work location (mandatory). **Responsibilities** * Providing technical support and assistance to users. * Ticket management: creation, tracking, and closure. * Support for internal applications. * Incident registration and tracking. **Competencies** * Strong communication skills. * Organization and follow-up ability. * Service-oriented attitude and solution-focused approach. **Work Schedule** * Monday to Friday, **9:00 a.m. to 5:00 p.m.** * Rotating weekend shifts (Saturday or Sunday) on a weekly basis. * **One weekend day off**, rotating. **We Offer** * Gross monthly salary of **$10,500**. * Statutory benefits and **above-standard** benefits. * Continuous training. **Application and Contact Information:** Send your CV or job application via WhatsApp to **55 8406 9516**, specifying the position of interest. Employment Type: Full-time Salary: $10,500.00 per month Benefits: * Life insurance Application Question(s): * How long would it take you to travel from your residence to the vicinity of Plaza Perisur? * What is your highest level of education? * Do you have full availability to comply with the described work schedule? * Are you agreeable to the stated monthly salary? Work Location: On-site employment