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Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.\nAt Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands\\-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. **Ready to shape the future of sleep with us? Let’s make it happen!**\n### **What you'll do:**\n\n* Create and maintain the full employee journey for Mexico employees, ensuring smooth, compliant processes for contracts, onboarding, changes to employment, leave management, and offboarding.\n* Support People Operations for Americas, ensuring legal accuracy, documentation consistency, and strong governance.\n* Prepare and validate payroll inputs (schedules, changes, overtime, allowances, absences, sick leave, holidays, food vouchers, medical insurance), ensuring accuracy and alignment with country\\-specific laws and internal controls.\n* Partner with managers and HRBPs to support day\\-to\\-day People Operations topics such as documentation, scheduling rules, employee relations basics, and labor\\-law compliance.\n* Manage guidelines and administration of benefits programs, including mobility benefits, travel rules, and per\\-diems, ensuring clear eligibility criteria, documentation standards, and cost control.\n* Maintain HRIS accuracy (Personio) by managing employee records, workflows, permissions, and ensuring correct system integrations with Payroll and IT.\n* Use JIRA to manage operational workflows, ticketing, process requests, and continuous\\-improvement tracking.\n* Create, update, and scale SOPs, workflows, and operational documentation to ensure consistent high\\-quality delivery across all markets.\n* Manage global mobility topics such as visas, travel expenses, medical insurance, etc.\n\n### **Who we're looking for:**\n\n* You have a degree in human resources, business administration, psychology, or a similar field.\n* You bring around 3 years of experience in People Operations or HR administration, ideally in an international or fast\\-growing company.\n* You understand the full employee lifecycle and feel comfortable handling contracts, onboarding, changes, leave management, and offboarding.\n* You have experience preparing payroll inputs and working closely with payroll or finance teams.\n* You are familiar with HRIS systems (preferably Personio) and enjoy keeping employee data organized and accurate.\n* You work in a structured, detail\\-oriented way and make sure processes are consistent and compliant.\n* You like improving workflows, creating clear documentation, and helping teams work more efficiently.\n* You are comfortable using tools like JIRA or other ticketing systems to manage daily requests.\n* You communicate clearly, act proactively, and enjoy collaborating with managers, HRBPs, and colleagues across markets.\n* You have strong English skills and enjoy working in a supportive, team\\-oriented environment.\n\n### **What we offer:**\n\n* A combination of personal and company growth to accelerate your career and help you reach your goals.\n* The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.\n* Wellbeing activities\n* Hybrid home office policy\n* Flexible schedules\n* Pet\\-friendly office\n* Monthly salary \\+ pantry \\& restaurant vouchers\n* Benefits higher than the law\n\n**Become an Emmie** \n\nEmma is transforming the world of sleep \\- **and we want the highest\\-performing people to help us pull it off.** We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. \n\n \n\nWe proudly celebrate diversity. We are an equal\\-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age. \n\nOur aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767786308868","seoName":"people-operations-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-san-gregorio-cuautzingo/cate-couriers-drivers-postal/people-operations-specialist-6499664753523312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"35042b7b-0c4e-4532-ae94-26900f90c198","sid":"ded77d8c-78d2-4941-b08c-6eedf3776847"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767786308868,"categoryName":"Couriers · Drivers & Postal Services","postCode":null,"secondCateCode":"mfg-transport-logistics","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1282,1381","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6499664746777912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Business Operations Specialist","content":"At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.\n\n\nJellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.\n\n **Job Description:**\n\n\nYou will be responsible for the execution and operational control of cross\\-functional tasks, ensuring the successful implementation of business initiatives in collaboration with Product, Growth, Operations, Support, Marketing, and Finance teams. The role involves end\\-to\\-end tracking, documentation, vendor negotiation, and the identification of opportunities for continuous improvement. \n\n**Key Responsibilities**\n\n* Monitor and track business initiatives in coordination with Product and Growth teams.\n* Develop clear and comprehensive documentation for all business initiatives.\n* Support vendor negotiations and relationship management.\n* Manage production incidents and coordinate action plans across Operations, Support, and Product teams.\n* Identify opportunities for continuous process improvement.\n* Validate communication plans, budgets, and distribution channels with Marketing, Finance, and CRM teams.\n\n**Qualifications**\n\n* 4\\+ years of experience coordinating cross\\-functional tasks and proficiency in tools such as Jira and Confluence\n* Strong technical writing skills and familiarity with Agile methodologies (Scrum/Kanban).\n* Excellent time management and prioritisation abilities.\n* Solid understanding of operational processes and problem\\-solving frameworks.\n* Basic understanding of budgeting, cost analysis, and communication strategies.\n* Experience managing vendors and commercial agreements\n* Ability to convey information clearly across all levels.\n* Strong problem\\-solving skills and attention to detail.\n* A team\\-player mindset with a focus on cross\\-departmental synergy.\n* Ability to remain flexible in the face of changing priorities.\n* Intermediate English proficiency.\n\n***Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.***\n\n **Additional Information**\n\n\nJoin Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.\n\n\nSavings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.\n\n\nGrowth, Your Way: You'll have access to Jellyfish Learn.\n\n\nHealth Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.\n\n*Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to* *talentacquisition@jellyfish.com**.*","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767786308341","seoName":"business-operations-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-san-gregorio-cuautzingo/cate-couriers-drivers-postal/business-operations-specialist-6499664746777912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"814d504b-8a0e-44b0-871b-74da691c0cb6","sid":"ded77d8c-78d2-4941-b08c-6eedf3776847"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767786308341,"categoryName":"Couriers · Drivers & Postal Services","postCode":null,"secondCateCode":"mfg-transport-logistics","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1282,1381","location":"Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico","infoId":"6499664743590512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Commercial Director for Events, Entertainment and Festivals with experience in BTL Agencies","content":"**Commercial Director for Events, Entertainment and Festivals**\n\n**Location:** Benito Juárez \n**Reports to:** General Management \nWe are seeking a strategic-minded individual with commercial leadership skills and a passion for delivering results. 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Join us in shaping a future where business growth and personal fulfilment go hand in hand.\n\n **Job Description**\n\n\nWe've got an exciting opportunity for a Designer to join our award\\-winning creative team with deep expertise across social – and beyond.\n\n \n\nReporting to the VP Creative, you will focus on a single client within our wide ranging portfolio \\- a leading social and tech disruptor\\- who specializes in streaming content. \n\nYou are a designer with a strong background in social media platforms, understands the effectiveness of simple design, and has a motion\\-first approach. A typical day could be designing end cards for a campaign film, developing motion tests for a new template, and editing a simple 15s spot for TikTok. Your portfolio shows impeccable taste, a love for typography, and a motion\\-forward mindset that makes even your static work feel dynamic and alive.Your passion for social means you have social platform expertise, and experience working within the confines of each platform. You can work within a template, but know when and how to break it while staying within the design system.\n\n\n**Responsibilities:**\n\n* Be part of a visual designers and video editors, encouraging a culture of creativity, and professional growth.\n* Attend daily/regular reviews with your project team (VP, Creative \\+) to ensure the work is top\\-level.\n* Attend weekly huddles within the design community, including monthly motion meet\\-ups.\n* Attend monthly meetings with the Creative and Experience Network.\n* Present and convey your design ideas to a team, VP of Creative and clients\n* Produce high\\-quality original assets to a brief that are unmatched in originality and execution and adapt existing assets where required.\n* Create a range of design solutions \\- all on brief, in collaboration with the creative leads.\n* Tailor assets for multiple social media platforms, ensuring content is engaging and platform\\-specific.\n\n**Qualifications:**\n\n* English proficiency.\n* 3\\+ years of professional industry experience.\n* Experience within creative / social media agencies.\n* Deep understanding of all social media platforms, particularly Instagram and TikTok.\n* Ability to develop graphics, images, videos, and designs using Adobe Creative Suite, Figma, or other design software.\n* Proficiency in design software (e.g., Adobe CC, Figma, etc.)\n* Experience in motion design as well as static formats\n* Deep understanding of typography, color theory, and visual hierarchy; expertise in minimalist design.\n* Experience in Google Drive, and an innate curiosity for problem solving in regard to helping optimize workflows.\n\n*Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.*\n\n **Additional Information**\n\n\nJoin Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.\n\n\nSavings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.\n\n\nCustom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.\n\n\nGrowth, Your Way: Accumulate one paid day each month (2 hours per week) for self\\-development and access to Jellyfish Learn.\n\n\nHealth Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.\n\n*Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. 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Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property\\-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.\n\n \n\n\n\n**CANDIDATE PROFILE**\n\n \n\n\n\n**Education and Experience**\n\n\n* 2\\-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.\n\n\nOR\n\n\n* 4\\-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.\n\n \n\n\n\n**CORE WORK ACTIVITIES**\n\n \n\n\n\n**Leading Rooms Team**\n\n\n* Champions the brand’s service vision for product and service delivery.\n\n\n* Communicates a clear and consistent message regarding departmental goals to produce desired results.\n\n\n* Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.\n\n\n* Monitors and promotes room rates, specials, and promotions at the residence.\n\n \n\n\n\n**Managing Profitability**\n\n\n* Analyzes service issues and identifies trends.\n\n\n* Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.\n\n\n* Reviews and audits expenses.\n\n \n\n\n\n**Managing Revenue Goals**\n\n\n* Monitors Rooms operations sales performance against budget.\n\n\n* Reviews reports and financial statements to determine Rooms operations performance against budget.\n\n\n* Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.\n\n\n* Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.\n\n \n\n\n\n**Ensuring and Providing Exceptional Customer Service**\n\n\n* Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.\n\n\n* Delivers excellent customer service throughout the customer experience and encourages the same from other employees.\n\n\n* Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.\n\n\n* Coordinates and communicates event details both verbally and in writing to the customer and property operations.\n\n\n* Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.\n\n\n* Responds to and handles guest problems and complaints.\n\n\n* Uses personal judgment and expertise to enhance the customer experience.\n\n\n* Stays available to solve problems and/or suggest alternatives to previous arrangements.\n\n\n* Interacts with guests to obtain feedback on product quality and service levels.\n\n\n* Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.\n\n\n* Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.\n\n\n* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.\n\n\n* Ensures that employees understand expectations and parameters for Room duties.\n\n\n* Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.\n\n \n\n\n\n**Managing and Conducting Human Resources Activities**\n\n\n* Interviews and hires employees.\n\n\n* Ensures employees are treated fairly and equitably.\n\n\n* Ensures that regular, ongoing communication is happening in Rooms (e.g., pre\\-shift briefings, staff meetings).\n\n\n* Fosters employee commitment to providing excellent service, participates in daily stand\\-up meetings and models desired service behaviors in all interactions with guests and employees.\n\n\n* Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.\n\n\n* Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.\n\n\n* Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.\n\n\n* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.\n\n\n* Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.\n\n\n* Champions change, ensures brand and regional business initiatives are implemented and communicates follow\\-up actions to team as necessary.\n\n\n* Identifies talents of direct reports and their teams, and assists with their growth and development plans.\n \n\n*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*\n\n\nW Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned\\-in, up\\-for\\-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767786292448","seoName":"director-rooms-b","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-san-gregorio-cuautzingo/cate-couriers-drivers-postal/director-rooms-b-6499664543347412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"5d763abb-b858-4cd0-9a14-ba41279b6e52","sid":"ded77d8c-78d2-4941-b08c-6eedf3776847"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767786292448,"categoryName":"Couriers · Drivers & Postal Services","postCode":null,"secondCateCode":"mfg-transport-logistics","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1282,1381","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6499664541657812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Specialist, Customer Response","content":"At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive\n\n\n\nCustomer Response is a specialized, centralized, and cross\\-functional team that collaborates with Product, Engineering, Safety \\+ Customer Cares (SCC), and Operations to eliminate customer pain through the identification, investigation, and escalation of bugs and flawed user experiences. As a Customer Response Analyst, you own the comprehensive Product \\+ Engineering Incident Response when Lyft customers are impacted. The ideal candidate is comfortable operating in an ambiguous environment where high impact decisions are made independently and rapidly. You describe yourself as highly technically minded, customer\\-centric, exceptionally driven, and action oriented. If you're highly analytical, resourceful, can communicate complex ideas with ease, a creative solution finder, and adept in making high impact decisions independently, then we'd like to talk to you.\n\n\n**Responsibilities:**\n---------------------\n\n\n* Manage the end\\-to\\-end Product and Engineering business response to large scale flawed user experiences\n* Create and maintain real\\-time monitoring on internal and external incidents\n* Analyze data from internal and external incidents\n* On call for business response and monitoring after business hours\n* Create, present and own the outcomes from incident response postmortems\n* Partner and develop strong relationships with cross\\-functional teams across Product, Engineering, SCC and Operations\n* Develop strong hypotheses, independently solve problems, and uncover customer pain points\n* Own the continual development and maintenance of all playbooks relating to the identification of and business response to all incidents\n* Investigate, validate and escalate bugs using your deep technical knowledge\n* Contribute your ideas on how we can continuously improve our systems and processes\n* Create an exceptional, personalized service experience for Lyft users on a large scale\n* Provide friendly and timely support to Lyft drivers and passengers impacted by incidents\n\n**Experience:**\n---------------\n\n\n* Commitment to excellence \\& strong focus on customer experience\n* 2\\+ years experience in iOS and Android technical support\n* 2\\+ years experience in internal and external customer support\n* Intermediate knowledge of SQL is a plus\n* 2\\+ years Experience with JIRA, support ticketing systems, and agile development processes\n* Exude a high\\-level of discernment and discretion in an ambiguous and fast\\-paced environment\n* Prioritization of bugs with cross\\-functional business teams\n* Genuinely excited and enthusiastic about learning and pushing technical limits / finding new solutions to old problems\n* Ability to influence\n* Self\\-motivated and driven with a knack for problem\\-solving\n* Strong analytical skills and technology experience strongly preferred\n* Aptitude for acquiring skills in technical knowledge and eagerness to learn\n* Strong familiarity with iOS and Android operating systems; comprehensive understanding of how mobile applications function\n* Strong cross\\-functional skills with good interpersonal effectiveness and ability to get things done through both formal and informal means\n* Strong oral and written communication skills; extremely attentive to detail\n* Ability to thrive in a fast\\-paced environment and comfortable with change, uncertainty and charting new territory\n\n\nLyft highly values having employees working in\\-office to foster a collaborative work environment and company culture. This role will be in\\-office on a hybrid schedule following the establishment of a Lyft office in Mexico City — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. \\#Hybrid \n\n \n\nPlease submit your resume in English.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767786292316","seoName":"senior-specialist-customer-response","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-san-gregorio-cuautzingo/cate-couriers-drivers-postal/senior-specialist-customer-response-6499664541657812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"8180af81-bf9a-4dbd-8575-93bb106ab33e","sid":"ded77d8c-78d2-4941-b08c-6eedf3776847"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767786292316,"categoryName":"Couriers · Drivers & Postal Services","postCode":null,"secondCateCode":"mfg-transport-logistics","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1282,1381","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6499664540096112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Tickets and Tolls Processing Coordinator","content":"*This is a remote position*\n\n\n\nDriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On\\-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.\n\n\n\nOur goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.\n\n\n### **About the Role**\n\n\n\nThis role is generally responsible for processing and collecting on invoices related to tolls, parking citations, and traffic violations using the tools \\& systems we have available. The person in this role should be familiar with Whip policies and procedures as it relates to these invoices and should have excellent communication skills, both with customers and with other members of the Whip team. Attention to detail and organizational skills will be crucial for success in this position, as it is a brand new role.\n\n\n### **Key Responsibilities**\n\n\n* Toll invoice generation\n* Toll invoice collection\n* Toll dispute processing\n* EZ Pass issue escalations\n* Violation invoice generation\n* Violation invoice collection\n* Manual outreach to customers to recover invoice payments by means of sms and calling\n* Excessive Violation Policy enforcement, which includes sending manual warnings to customers at risk of membership termination\n* Weekly Check In's with Katie\n* Direct communication with the Title and Billing departments about tag risks\n* Escalating issues with any of these tools in a timely manner\n\n### **Qualifications**\n\n\n* Strong communication skills, with confidence conducting recorded statements.\n* Ability to analyze basic claim facts and make clear liability determinations on straightforward losses.\n* Highly organized and able to manage multiple tasks in a fast\\-moving environment.\n* Strong attention to detail, with excellent documentation skills.\n* Comfortable working remotely and independently with accountability.\n\nReliable internet connection and a quiet workspace suitable for recorded calls. \n* \n\n### **What We're Looking For**\n\n\n* Someone who is fast, accurate, and dependable with documentation.\n* Someone who can follow established workflows and knows when to escalate.\n* A team player who thrives in a high\\-volume support role.\n \n\n\n**Salary:** $10 \\- 13 USD per hour; depending on experience.\n\n\n### **Why Join Us**\n\n\n* 100% remote opportunity in MEX.\n* Opportunity to grow into more advanced claims roles.\n* Supportive training and clear workflows.\n* Competitive compensation aligned with local market rates.\n* Work that plays a crucial part in customer experience and operational success.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767786292195","seoName":"Tickets+and+Tolls+Processing+Coordinator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-san-gregorio-cuautzingo/cate-couriers-drivers-postal/tickets%2Band%2Btolls%2Bprocessing%2Bcoordinator-6499664540096112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"a1ed8001-1bcc-4c3c-bb45-e9b16451aacb","sid":"ded77d8c-78d2-4941-b08c-6eedf3776847"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767786292195,"categoryName":"Couriers · Drivers & Postal Services","postCode":null,"secondCateCode":"mfg-transport-logistics","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1282,1381","location":"Río Pánuco 121, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico","infoId":"6499664538432212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"AML - KYC Risk Ops Supervisor","content":"Company Overview:\n\nDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app\\-based services across markets including Asia\\-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra\\-city freight, and financial services. \n\nDiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. \n\nFor more information, please visit: www.didiglobal.com/news\n\\#LI\\-Hybrid\nTeam Overview:\n\nThe AML\\-KYC Compliance Operations Supervisor is a key leader responsible for overseeing the team leaders and ensuring operational excellence across the entire department. This role focuses on managing team performance, optimizing workflows, handling complex escalations, and collaborating with other departments to mitigate risk. The ideal candidate is a proven leader with a strategic mindset and a strong grasp of compliance operations.\n\n \n\n\nRole Responsibilities:\n* Management \\& Leadership: Directly supervise, coach, and guide KYC Team Leaders to ensure their teams meet performance and quality objectives.\n* Operational Management: Closely monitor key performance indicators (KPIs) and quality metrics for all teams. Lead scheduling and resource allocation to guarantee complete and efficient operational coverage.\n* Handling Escalations: Serve as the point of escalation for high\\-risk cases that cannot be resolved at the Team Leader level, ensuring timely and policy\\-compliant resolutions.\n* Interdepartmental Collaboration: Act as the primary liaison with teams such as Compliance, Risk Policy, Legal, and Quality Assurance to align processes, resolve complex issues, and maintain operational consistency.\n* Process Improvement: Analyze performance data to identify inefficiencies and lead continuous improvement initiatives, optimizing workflows and tools.\n* Talent Development: Participate in performance reviews, professional development, and talent management for Team Leaders, ensuring strong leadership within the operation.\n\n \n\n\nRole Qualifications:\n* Bachelor's degree in Criminology, Finance, Economics, Mathematics, or a similar field.\n* 5\\+ years of experience in a leadership role within a KYC, AML, or compliance operation, with at least 2 years of direct experience managing other leaders or supervisors.\n* Strong knowledge of Mexican regulations (SOFIPO) and practical experience managing compliance teams.\n* Excellent communication, negotiation, and conflict resolution skills.\n* Demonstrated ability to analyze data, make strategic decisions, and manage multiple priorities in a high\\-pressure environment.\n* Ability to inspire and motivate other leaders, fostering a high\\-performance environment.\n\n \n\n\nEEO Statement: \n\n* We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.\n* We are data\\-driven – We are strong believers in making informed decisions, that’s why we are data\\-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.\n* We believe in Win\\-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.\n* We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.\n* We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.\n* We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.\n\n**We are committed to building inclusive and diverse teams.** \n\nAt DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. \n\nEmployment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. 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It offers a wide range of app\\-based services across markets including Asia\\-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra\\-city freight, and financial services. \n\nDiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. 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