**On-Site Network and Technical Support Engineer – Oaxaca \| Networks, Servers and Virtualization** **Location:** Oaxaca de Juárez, Oaxaca, Mexico (Postal Code 68050\) **Work Mode:** On-site **Working Hours:** Monday to Friday from 8:00 a.m. to 6:00 p.m. \| Saturday from 8:00 a.m. to 1:00 p.m. **Willingness to Travel:** Yes **Monthly Salary:** $17,500 to $25,000 MXN gross monthly **Additional Bonuses and Benefits:** * Quarterly performance bonus: $3,000 MXN * Fuel allowance: $2,000 MXN * Mobile phone allowance: $1,000 MXN * Statutory benefits * Personal protective equipment (reflective vest, safety boots, and safety glasses) **Job Description** A leading technology solutions company is seeking an **On-Site Network and Technical Support Engineer** with solid experience in infrastructure, networks, servers, and enterprise technical support. The purpose of this role is to ensure continuous system operation, network availability, and optimal field IT infrastructure performance. **Requirements** * Bachelor's or Engineering degree in Computer Systems, Communications and Electronics, Networking, or related field. * Minimum of 2 years of experience in technical support or network administration. * Willingness to travel. * ITIL certification (desirable). **Required Technical Skills — Networks and Infrastructure** * Design and management of **WLAN, WAN, LAN** networks * Experience with **Aruba (SW, AP)** equipment * Administration of **Cisco** networks * Knowledge of **MOXA Switches** * Connectivity, support, and operation of LAN/WAN infrastructure **Servers and Operating Systems** * Administration of **Windows Server** and **Linux** * Active Directory: user and group management, policies, troubleshooting, and AD health * Management of **DNS, DHCP, FTPS, DB** * Virtualization using **Nutanix** **Tools and Platforms** * Office 365, Zoom * Printers (Kyocera, Sharp, HP, Epson) * Kaspersky Endpoint Security antivirus * Administration of Dell and HP architectures * Support for Windows 10 or higher and MacOS **Telecommunications** * Basic knowledge of radio communication * Configuration of **VoIP phones (Cisco, Cloud PBX)** **Main Responsibilities — User Technical Support** * On-site and remote support for hardware, software, printing, and telephony. * Incident resolution within SLA timeframes. * Documentation and ticket closure. * Preventive and corrective maintenance of computer equipment. **Server and Network Administration** * Full management of Active Directory. * Monitoring and maintenance of physical and virtual servers (VMware). * Administration of network services: DHCP, FTPS, DB. * Ensuring LAN/WAN network connectivity and performance. **Infrastructure and Security** * Firewall, VPN, and security policy configuration. * Antivirus management and internal audits. * Supervision of CCTV, radio communication, and external vendors. **Inventory and Technical Control** * Management of hardware, software, and telephony inventories. * Tracking of warranty equipment and preventive maintenance. **Key Competencies** * Customer service focus * Problem analysis and resolution * Communication and teamwork * Organization and attention to detail * Proactivity and results orientation **We Offer** * Competitive salary between $17,500 and $25,000 MXN gross monthly. * Statutory benefits from day one. * Additional allowances and bonuses (fuel, mobile, performance). * Continuous training on new technologies. * Job stability and professional development. * Collaborative and innovative work environment. **Apply Today** If you have experience in networking, technical support, and server administration, this position offers a great opportunity for professional growth within a solid technology-sector company. Employment type: Full-time Salary: $17,500\.00 \- $25,000\.00 per month Work Location: On-site