Field Technical Support

Description

Job Summary: We are seeking a candidate with experience in technical support for diagnosing and repairing computing equipment, as well as installing and managing equipment. Key Highlights: 1. We promote flexible professional career paths and local innovation 2. Top Employer certification for our talent management practices 3. Ongoing training programs and certifications Position: Field Technical Support Department: Support About Inetum Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people on our team to continuously renew themselves. With a presence in 19 countries, we promote flexible professional career paths, local innovation, and a healthy work-life balance. Additionally, Inetum has been recognized as a Top Employer—a certification validating our commitment to employee well-being, professional development, and excellence in talent management. Job Description We are seeking a candidate with experience in technical support. Responsibilities: - Diagnose and repair computing equipment, printers, multifunction devices, monitors, mice, keyboards, desktops, and laptops. - Load Windows 10 and Windows 11 images onto computing equipment and all-in-one (AIO) devices. - Document failures, diagnoses, and solutions. - Resolve service tickets related to IT computing equipment. - Meet service-level agreements (SLAs). - Return defective parts and components. - Install and manage backup equipment. Requirements In the absence of formal education, equivalent experience in technical support will be considered, including knowledge of: - 1 year of experience providing technical support for computing equipment. - Loading operating system images onto computing equipment and AIO devices. - Hard drive sanitization (Blancco). - Diagnosing and repairing equipment: Lexmark and Plustek printers, biometric devices, PIN pads, Macs, laptops, desktops, monitors, keyboards, etc. - Structured cabling knowledge (copper, Category 6 and higher). - Replacing wall plates (rosetas), jacks, RJ45 connectors, and cable installation. - Knowledge of tools used for node testing and cable termination (punch-down). What We Offer - Top Employer certification for our talent management practices. - Ongoing training programs and certifications. - Access to learning and professional development platforms. - A culture of innovation and collaboration. - Physical and emotional wellness programs. Commitment to Equality At Inetum, we foster an inclusive and equitable workplace. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture.-Requirements- Minimum Education: Upper secondary education – General High School Diploma 1 year of experience Keywords: support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, terreno, territorio