QAD Support

Description

Position Summary: We are seeking a QAD Support specialist to handle level 1 and 2 tickets, resolve operational and technical incidents, and perform basic platform monitoring. Key Highlights: 1. IT support experience for QAD ERP at levels 1 and 2 2. Operational knowledge of databases and operating systems 3. Basic log analysis and use of ITSM tools We are a consultancy with over 15 years of experience serving clients worldwide; we have a presence in Europe, the United States, Asia, and Mexico. We are currently seeking your talent to join us as: QAD Support: Responsibilities: • Handle level 1 and 2 support tickets related to QAD ERP. • Resolve basic operational and technical incidents. • Appropriately escalate incidents to level 3 or vendors when applicable. • Perform basic platform monitoring and service validation. • Execute recurring operational tasks (jobs, batch processes, validations). Requirements: • 3–5 years of IT support experience with QAD ERP. • Experience providing level 1 and 2 support in production environments. • Operational knowledge of databases (basic queries, validations). • Proficiency with Linux, Unix, and/or Windows operating systems at the user/operational level. • Experience in basic log analysis. • Experience using ITSM tools for ticket management. Work Modality: 80% remote. • Schedule: Monday to Friday, 8 hours per day. • Location: Lomas de Santa Fe, Contadero, Cuajimalpa de Morelos, 05348 Ciudad de México, CDMX. • Employment Type: Freelance. If you meet the profile, don’t hesitate to apply! -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 3 years of experience Age: between 23 and 50 years Keywords: support, assistance, help