On-Site Implementation and Support Engineering

Description

Job Summary: A leading technology company is seeking an On-Site Implementation and Support Engineer to provide technical support and personalized assistance to government-sector clients. Key Responsibilities: 1. Technical support at customer sites and resolution of service reports. 2. Preventive/corrective maintenance and fulfillment of agreements. 3. Diagnosis and repair of failures in computer equipment and peripherals. A prominent company in the **technology** sector, with over 38 years in the market, invites you to join its outstanding team as: **ON-SITE IMPLEMENTATION AND SUPPORT ENGINEERING.** *PURPOSE OF THE POSITION:* 1\.\- Serve as technical support at customer sites for resolving service reports. (Government-sector clients) 2\.\- Provide personalized on-site assistance to customers. 3\.\- Request spare parts or necessary equipment from the immediate supervisor to close service reports. 4\.\- Maintain close communication with the coordinator. 5\.\- Perform preventive and/or corrective maintenance. 6\.\- Fulfill agreements and commitments made with the customer. 7\.\- Document every single incident. **Job Responsibilities:** 1\.\- Receive service reports from internal or external customers and carry out the following activities: Diagnosis and repair of failures in printers, UPS units, plotters, scanners, and general peripherals. Installation of computer system images. Diagnosis and repair of failures in computer equipment (laptops and desktops). Software installation (OS, Office, Antivirus, plugins, etc.) and institutional applications. Basic network setup (Domain, etc.) to connect devices. Email configuration. Recovery and digitization of user-signed service reports. Basic antivirus support (installation, updates, etc.). 2\.\- Basic desktop management support. 3\.\- Respond promptly to each service report. 4\.\- Request equipment or spare parts from coordination for timely resolution. 5\.\- Maintain constant communication with the customer to inform them of their service status. 6\.\- Follow up until service completion. 7\.\- Close service reports in the system. 8\.\- Document all activities in the account control system. 9\.\- Generate corresponding statistical reports. **Candidate Profile:** \- Education: Technician in Systems, Technician in Computer Maintenance, Technician in Administrative Informatics, Systems Engineer, Telecommunications and Electronics Engineer. \**Professional certification is mandatory: *complete* academic certificate or degree and/or professional license.** *(MANDATORY)* \- Experience: 2 years in a similar position. \- Relevant training and knowledge: Basic computing, computer equipment repair, preventive and corrective maintenance. \- Skills: Proficiency in handling technological materials and tools. **WE OFFER:** Base salary of $9,582 MXN per month (gross). Statutory benefits from day one. Direct employment with the company (We are not staffing agencies). Ongoing training. 100% IMSS registration. State-wide mobility with per diem reimbursement. *IMMEDIATE HIRING — JOIN THIS EXCELLENT TEAM!* *“Our company is committed to promoting equality and non-discrimination; therefore, HIV testing or pregnancy tests will never be required as conditions for hiring, retention, or promotion. All individuals, regardless of origin, gender, age, sexual orientation, functional diversity, or any other personal characteristic, have equal opportunity to join our team.”* Salary: $9,582.00 per month Benefits: * Option for indefinite-term contract * Free uniforms Application Question(s): * Which document do you hold verifying your academic qualification (technical high school diploma, bachelor’s degree, or engineering degree with a technology focus)? Work Location: On-site employment