Technical Support

Description

Job Summary: We are seeking a Technical Support professional to ensure operational continuity by maintaining the proper functioning of technological infrastructure, connectivity, and applications, providing timely support. Key Responsibilities: 1. Hardware and software technical support for users 2. Preventive and corrective maintenance of equipment and networks 3. Inventory management and information backups JOIN OUR TEAM AS A TECHNICAL SUPPORT SPECIALIST! Ensure operational continuity by maintaining the proper functioning of technological infrastructure, connectivity, and applications, providing timely hardware and software technical support. What do we offer? Upon joining Initial gross monthly salary: $9,451.00 (for the first 3 months). Initial net monthly amount: $9,071.00, paid biweekly at $4,535.00 per payment. After 3 months: Gross monthly salary: $10,940.00 Net monthly amount: $10,355.00, paid biweekly at $5,178.00 per payment. Grocery vouchers: $750 per month after 3 months. Additionally: Social Security, INFONAVIT, FONACOT. Year-end bonus, profit sharing, and double savings fund. Vacation days and additional rest days for birthdays, marriage, adoption, or childbirth. Official non-working days and those established by the National Banking and Securities Commission (CNBV). Position Characteristics Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.; Saturdays as needed, 9:00 a.m. to 1:00 p.m. 100% office-based work. Willingness to travel within and outside the state. Responsibilities Provide technical support to users. Perform preventive and corrective maintenance of equipment and networks. Install and configure hardware and software. Handle remote and on-site technical incidents. Manage inventory and information backups. Prepare technical documentation and support continuous improvement. What are we looking for in a candidate? Completed high school education. Desirable: 1 year of experience in technical support and equipment configuration (hardware and software). Willingness to travel to 9 states across the country. (Travel expenses covered by the company.) Must possess a valid standard vehicle driver’s license and be able to operate such a vehicle.-Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Willingness to travel: Yes Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist